SL24/SL48 - How to Clear Stuck Tape Based on "Robotic movement error: 0x4B

Asset ID:	1-71-2228614.1
Update Date:	2018-03-02
Keywords:

Solution Type Technical Instruction Sure

Solution 2228614.1 : SL24/SL48 - How to Clear Stuck Tape Based on "Robotic movement error: 0x4B - Destination blocked or full " Message

Applies to:

Sun StorageTek SL48 Tape Library - Version All Versions to All Versions [Release All Releases]
Sun StorageTek SL24 Tape Autoloader - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Goal

Removal of stuck tape in a drive

Messages reported in support log bundle.......

0001 17.01.27 16:17:01.43 Libctrl task Error - Destination unexpectedly blocked
Return status: 0x80 - command failed
Global error code: 0x8A - HE: slider blocked
Robotic movement error: 0x4B - Destination blocked or full
Current command: 0x15 - move cartridge
Task originator: 0x02 - CDB interpreter task
Extender library specifier: 0x00 - master library
Source element type.: 0x04 - tape drive
Element number: 0x02, 2
Destination element type.: 0x02 - storage slot
Element number: 0x12, 18
Component ID type: 0x02 - medium PVT (barcode)
Component ID: PC2063L3
0002 17.01.27 16:12:13.87 Libctrl task Error - Destination unexpectedly blocked
Return status: 0x80 - command failed
Global error code: 0x8A - HE: slider blocked
Robotic movement error: 0x4B - Destination blocked or full
Current command: 0x15 - move cartridge
Task originator: 0x02 - CDB interpreter task
Extender library specifier: 0x00 - master library
Source element type.: 0x04 - tape drive
Element number: 0x02, 2
Destination element type.: 0x02 - storage slot
Element number: 0x12, 18
Component ID type: 0x02 - medium PVT (barcode)
Component ID: PC2063L3

Solution

From Library Remote User Interface (RMI)

Need to move the tape manually

operations --- move media --- source (select drive ) ---destination (select empty slot) -- click move

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