NSP ProTrace File Import Fail with Error : Failed to Import the Trace.: Wrong Number of Files in the Archive (4)

Asset ID:	1-71-2210581.1
Update Date:	2017-11-27
Keywords:

Solution Type Technical Instruction Sure

Solution 2210581.1 : NSP ProTrace File Import Fail with Error : Failed to Import the Trace.: Wrong Number of Files in the Archive (4)

Applies to:

Oracle Communications Performance Intelligence Center (PIC) Software - Version 7.1 and later
Information in this document applies to any platform.

Goal

When importing zip from ProTrace/Troubleshooting, in the import menu of ProTrace following error is displayed:

Failed to import the trace.: Wrong number of files in the archive (4)

Solution

Iimport menu of ProTrace is made to import a trace made with the call tracing feature.

Query files exported in zip format must be imported using the "upload file" in "Browser export" application and not ProTrace/Troubleshooting.

Once imported, the file will be displayed in ProTrace/Troubleshooting as a reconstitution session with the format ARCHIVE.

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