| Asset ID: |
1-71-2202558.1 |
| Update Date: | 2016-11-14 |
| Keywords: | |
Solution Type
Technical Instruction Sure
Solution
2202558.1
:
IMF Subsystem VIP Is Not Reachable From NSP After Swapping The Servers
| Related Items |
- Oracle Communications Performance Intelligence Center (PIC) Software
|
| Related Categories |
- PLA-Support>Sun Systems>CommsGBU>Global Signaling Solutions>SN-SND: Tekelec PIC
|
In this Document
Created from <SR 3-13587709911>
Applies to:
Oracle Communications Performance Intelligence Center (PIC) Software - Version 10.2.0 and later
Information in this document applies to any platform.
Goal
After IMF hardware swap the VIP address is not reachable from NSP server, this is preventing the apply changes from working and the new IMF servers are not processing traffic.
Solution
This issue is caused by the Cisco switches: the arp table of the switches are not able to update the mac address linked to the VIP address, so the packets sent to the VIP are not properly routed by the switch.
To fix the problem it is recommended to reboot the Cisco switch connected to the customer uplink (usually the yellow one)
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