Sun StorageTek T10000A Tape Drive
 
Sun StorageTek T10000B Tape Drive
 
StorageTek T10000D Tape Drive
 
StorageTek T10000C Tape Drive
 
Sun StorageTek T10000 Tape Drive
 

PLA-Support>Sun Systems>TAPE>Tape Hardware>SN-TP: STK T-Series Drive
 

In this Document

Goal

Solution

Oracle Confidential PARTNER - Available to partners (SUN).
Reason: Confidential for service personnel

Applies to:

Goal

 Discuss how to replace a T10000 tape drive in a rack mounted configuration

Solution

 DISPATCH INSTRUCTIONS
WHAT SKILLS DOES THE ENGINEER NEED:
Knowledge of rack mounted equipment, STK Tape drives.

TIME ESTIMATE: 60 minutes

TASK COMPLEXITY: 2

FIELD ENGINEER INSTRUCTIONS:
- PROBLEM OVERVIEW
Need to replace a defective tape drive that is rack mounted.
- WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE
RESOLUTION ACTIVITY?
The drive needs to be offline to the hardware system and software application.

- WHAT ACTION DOES THE ENGINEER NEED TO TAKE:
Refer to the T10000 Service Manual for complete instructions on how to remove and replace the drive tray assembly. All Pictures, Notes and Cautions are located there. T10000 Service Manual http://download-adc.oracle.com/archive/cd_ns/E26546_03/en/E20717/E20717_04.pdf

The Action Plan steps listed below apply to T10000 drives. Additional details may be called out for a specific drive type, when applicable.

T10000 Rack Mounted Tray Instructions
Refer to the T10000 Service Manual Chapter 6 for details on this process.
Rack Tray Removal:
You must remove the rackmount tray assembly from the rack in order to access the internal
FRUs. The drive tray contains one or two tape drives, a power supply
module for each installed drive, and a two-section operator panel mounted on the
front panel.

The T10000C and T10000D have fan assemblies to provide auxiliary drive cooling.

You must transfer the upper bezel and SFPs from the defective drive to the
replacement drive.

To access the T10000 rackmount FRUs/components for servicing, you must first
make sure the drive tray assembly is isolated from the host.

Note – Use VOP to capture the current drive configuration settings and force a diagnostic dump before you power down the drive tray.

Configuration Tasks - see KB 1947419.1

Before you power off the old drive

Before you power off the old drive you will want to save the current configuration from the drive. You will need to save the configuration to a file. The configuration screens are available in the Configure>Drive Data menu item. The drive must be Offline in order to access these screens.
The following screens contain configuration data:
i. Fibre
Use this tab to change tape drive-specific Fibre Channel/FICON configuration settings.
ii. ldsnmp
Use this tab to designate IP addresses for snmp managers.
iii. Logging
Use this tab to select which tape alerts are to be logged.
iv. Maintenance
Use this tab to enable or disable the Bias Re-optimization setting.
v. Network
Use this tab to change network configuration settings, including the IPv4 address and network node name.
Click Save Drive Config to save the current configuration data to a file.

Stay connected to the drive with VOP and force a diagnostic dump on the drive. See the next steps in this process.

Force a Diagnostic Dump on the drive

While you are still connected to the drive with VOP click Drive Operations > Force Dump to the drive.

Replace The Tape Drive

Power off and remove the old tape drive. Replace the drive with a new drive.

Configure the new drive.

Bring up the new drive. Wait until it is fully IMLed.
Go to the Configure>Drive Data>Fibre tab and set the drive for the correct emulation type. The new drive will default to Fibre Channel emulation.
If you need the drive to run in FICON emulation you will need to change the emulation type:
Select the FICON button near the bottom of this screen.
Click Commit and the drive will IML.
Go to the Configure Drive Parameters dialog box and click the Load Drive Config button or use the ALT+L keyboard shortcut to import a previously saved configuration file. After the imported file is opened, all tabs are populated with the saved configuration settings. Marked Update check boxes identify changed settings.
Make any necessary changes to settings, and then click the Commit button or use the ALT+C keyboard shortcut to save your settings. The imported configuration file includes parameters specific to the originating tape drive.
Click the Commit button or use the ALT+C keyboard shortcut to initiate an IPL to save and activate all pending changes. When you click the Commit button, only those fields with an active check box are updated. During the commit process, VOP loses connection to the tape drive when IPL begins. However, VOP automatically reconnects to the tape drive after successful IPL.
Verify the configuration parameters are set correctly. Be sure to clear or reset tape drive-specific parameters to accurately reflect the tape drive that imported the saved configuration file.

Encryption Drive Setup

For an encryption drive follow these additional instructions:
T10000A and T10000B drives will need to be licensed to use encryption. See KB 1020924.1 for further instructions on licensing these drives..
T10000C and T10000D drive will come pre-licensed from the factory.
All T10000 drive models will need to be enrolled. Reference the OKM Installation And Service Manual at http://download-adc.oracle.com/archive/cd_ns/E21112_01/en/E24531_03/E24531_03.pdf for detailed instructions needed to enroll the drive.

Prepare for Internal Drive Tray Service
Use the following procedure to prepare the drive tray assembly for servicing:
1. Open the cabinet rear door.
2. For each installed drive:
a. Make sure there is not active input/output (I/O) at the subject drive to/from
the host(s), and the drive is out of service.
b. Force a diagnostic dump in the drive using VOP.
c. Unload the cartridge, if present.
Note – If the cartridge will not unload, you will have to manually
extract it after the drive is removed from the tray.
d. Check/copy the current drive configuration settings by using
the operator panel or VOP.

Remove the Drive Tray Assembly
Before performing service actions, remove the drive tray assembly and set it on a
suitable work surface.
Task 1: Preparation
1. Open the cabinet rear door.
2. Set the tray AC power switch to off ( O ).
3. Disconnect the tray AC power cord.
4. For each installed drive:
a. Disconnect the host interface cable(s) from the tray rear panel.
Note – Make sure the host interface fiber optic cables are properly
labeled.
b. Disconnect the Ethernet cable, if present, from the tray maintenance port.
5. Remove four Torx T15 mounting screws securing the front panel assembly to
the tray assembly.
Note – The front panel is connected to each installed drive by an
operator panel cable. Support the front panel while you
disconnect the cables.
6. Tilt the front panel to gain access to the operator panel connections.
7. Disconnect the drive A operator panel ribbon cable.
Note – There are two operator panel cables on a dual-drive
configured tray: drive A - upper and drive B - lower.
8. Disconnect the drive B operator panel ribbon cable on a dual-drive
configuration.
9. Set the removed front panel assembly aside.
Note – You will reinstall the front panel in a later procedure.

Task 2: Remove the Drive Tray Assembly
1. Remove four Torx T25 mounting screws securing the drive tray assembly to the
rack.
Warning – When you extend a slide-rail mounted tray out of the
rack, you shift the rack’s center of gravity. Make sure the rack is
stable enough to withstand this shift.
Note – If the drive tray assembly is mounted on rail shelves rather
than slide rails, you can skip Step 2 and Step 3, and go to Step 4.
2. Pull the drive tray assembly out until it stops when the spring latches snap in to
place.
3. Press the release button on both slide rails, then pull the drive tray assembly
forward enough only to retain the release buttons.
Warning – A single drive tray assembly weighs 18.6 kg (41.0 lb.),
and a dual drive tray assembly weighs 25.0 kg (55.0 lb.). The
size makes handling awkward. Be sure that you follow safe
lifting practices. Either use a 2 person lift or a hydraulic/cable lift.

4. Pull the drive tray assembly completely out of the rack cabinet and place it on a
suitable work surface.
Note – If the drive tray assembly was mounted on rail shelves
rather than slide rails, you can skip Step 5 and go to Step 6.
5. Push in on both release buttons, and fully retract both slide rail center sections
into the cabinet.
Note – Retracting the slide rail center sections eliminate a
potential hazard.
6. Remove the eight Torx T10 screws securing the top cover.
7. Remove the top cover, and retain for reuse.
8. Proceed to the appropriate FRU removal procedure:

Drive FRU Removal/Replacement
After the drive tray assembly is positioned on a work surface, you can remove and
replace the drive tray FRUs.
▼ Remove the Drive
With the drive tray assembly positioned on a work surface, perform the following
procedures to remove the drive FRU:
Task 1: Preparation
1. Disconnect the drive power cable from the drive rear panel.
Note – Press down on the retainer clip before pulling on the
connector.
2. Disconnect the Ethernet jumper cable from the drive rear panel.
3. Disconnect the interface jumper cables from the drive rear panel.
4. Disconnect the interface jumper cables from the chassis rear panel couplers.
Note – Removing the interface fiber optic cables completely from
the tray assembly is best practice to make sure the fiber optics
cables are not damaged during drive FRU removal and
replacement. Otherwise, there is a risk of damaging the fiber optic
cables during drive FRU removal and replacement.
Caution – Equipment damage potential. Should the tray assembly fall
while in the on-edge position, tray components could be damaged.
You must control the tray assembly while in the edge position.
5. Position the tray assembly on the side away from the drive to be removed.
Note – Support the tray assembly while it is on the side surface.

Task 2: Remove the Auxiliary Fans
1. Disconnect the auxiliary fan cable plugs (P2 and P3) for the T10000C or
T10000D drive.
2. Remove the auxiliary drive fan bracket.
Task 3: Remove the Drive
1. Remove the two rear mounting Torx T15 screws securing the drive.
Note – Do not loosen or remove the forward mounting screws at
this time. Otherwise, the drive mounting could become unstable.
2. Position the tray assembly on the bottom, over hanging the work surface edge
approximately 10 cm (4 in.).
3. Remove the two forward mounting Torx T15 screws securing the drive.
4. Reposition the tray assembly fully onto the work surface.
5. Position the operator panel ribbon cable connector P110 through the front wall
opening and close to the drive top surface.
Note – Drive A - upper opening. Drive B - lower opening.
6. Slide the drive to the rear, lift it out of the tray assembly, and position it on the
work surface away from the chassis.
Note – Be careful as you slide the drive to the rear, because space
is limited. Slide the drive only as far as necessary to clear the
chassis front wall as you lift.
Note – If work surface space is limited, you might need to set the
tray assembly aside elsewhere until you are ready to install the
replacement drive.
7. Remove interface port SFP modules from the defective drive and retain them
for reuse with the replacement drive FRU:
a. Rotate the release lever to the straight-out position.
b. Pull the module out of the drive port.
c. Repeat steps Step a and Step b, for the second port.
8. Remove the upper bezel from the defective drive.
Note – Press on the retainer clips to release the bezel.
9. Retain the bezel for use with the replacement drive.
10. Position the drive, bottom side up.
Note – The connector is oriented differently on a T10000C or
T10000D drive
11.Disconnect the operator panel cable P23 from the drive, and retain it for reuse
with the replacement drive.
12. Remove the four 8 mm (5/16 in.) hex stand-off mounting posts, and retain them
for reuse with the replacement drive.
13. Set the defective drive aside until you are ready to prepare it for shipment.
14.Go to Replace the Drive.

▼ Replace the Drive
With the drive tray assembly and the replacement drive positioned on a work
surface, perform the following steps to replace the drive FRU:
Task 1: Prepare the Drive
1. Insert the retained upper bezel into the replacement drive.
Note – Make sure the clips snap in-place to secure the bezel.
2. For each drive port:
a. Close the retained SFP module release lever, and insert it fully into a port.
b. Pull out on the SFP module (without engaging the release lever) to verify
retainer engagement. If required, reseat the module.
Note – When the SFP module is properly seated, a retainer
secures the module.
3. Position the drive bottom side up.
4. Thread and evenly tighten the four 8 mm (5/16 in.) hex stand-off mounting
posts to properly position the drive in respect to the tray assembly front wall
opening.
5. Connect the retained operator panel cable P23 connector to the drive.
Note – Make sure the retainer clips snap in-place to secure the
cable.
Note – The connector is oriented differently on a T10000C or T10000D drive
6. Realign the operator cable forward of the front stand-off post with the
connector P110 end oriented toward the drive side which will be to the center of
the tray assembly.
Note – Drive A to the left, drive B to the right.

Task 2: Replace the Drive
1. Place the replacement drive into the tray assembly.
2. Slide the drive forward until through the tray assembly front wall opening
approximately 12 mm (0.5 in.).
Note – You can also observe the drive stand-off post relationship to the mount holes on the tray floor, by looking down the side of
the drive.
3. Position the operator panel cable connector P110 in the appropriate chassis front
wall opening.
Note – Drive A - upper opening. Drive B - lower opening.
4. Reposition the tray assembly
4. Reposition the tray assembly to over hang the work surface edge by
approximately 10 cm (4 in.).
5. Align the drive to match the two forward drive stand-off posts to match the
mounting screw holes, as viewed from the bottom.
6. Insert and thread until snug, two mounting T15 Torx screws into the drive.
Note – Do not tighten the forward mounting screws at this time.
Caution – Equipment damage potential. Should the tray assembly fall while in the on-edge position, tray components could be damaged.
You must control the tray assembly while in the edge position.
7. Position the tray assembly on the side away from the replacement drive.
Note – Make sure to support the tray while on its side surface.
8. Insert and thread until snug, the rear Torx T15 mounting screws into the drive.
Note – You might need to slightly shift the drive to align the rear
mount holes.
9. Tighten all four drive mounting screws to secure the drive.
10. Install the auxiliary fan bracket.
11. Reposition the tray assembly flat on the work surface.
12. Connect the power cable, Ethernet jumper cable, and interface jumper cable(s)
to the designated drive connector or port.
Note – Make sure the retainer clip secures the connection.
Note – When coiling the interface fiber optic cables to fit inside the tray, make sure to allow for maximum possible bend radius otherwise, data transmission performance could be degraded.
13. Connect the interface cables to the tray rear panel fiber optic couplers.
Note – Make sure the retainer clips secure the connections.
14.Go to “Set Drive Configuration and Firmware Level”.

▼ Set Drive Configuration and Firmware Level
Before final reassembly and returning the tray assembly to the rack cabinet, you must
make sure the replacement drive firmware level is appropriate for the specific site
operations. You must also check the replacement drive configuration settings and
change, as necessary, to match the site specific requirements.
Note – The following procedure is based upon the use of VOP to
set the configuration and verify the firmware level.
1. Make sure both power supply switches are set to on ( | ).
2. Position the top cover on the tray assembly with the top cover rear screw holes
to the rear of the tray assembly.
3. Insert and thread, but do not tighten eight Torx T10 screws into the top cover.
Note – A 75 mm (3 in.) diameter loop will provide adequate bend radius.
Note – There are three cover screws on each side, and two in the
rear.
4. Tighten all eight cover screw to secure the top cover.
5. Connect an AC power cord to the tray assembly rear panel and to an AC power
source.
6. Set the tray assembly AC power switch to on ( | ), and allow the drive(s) to
complete IPL.
Note – If the tray is dual-drive configuration, the second drive
will also power-up.
7. Set your PC network connection for static IP address 10.0.0.2.
8. Connect your PC to the appropriate maintenance port on the tray assembly rear
panel.
Note – Use a cross-over Ethernet cable.
9. Launch VOP and establish communication with the replacement drive.
10. Make sure the replacement drive firmware level is appropriate for the site
operations.
Note – If required, load appropriate drive firmware before
continuing.
Note – There are three cover screws on each side, and two on the rear.
11. Check, and change, as necessary, the drive configuration settings, to match site
specific requirements.
12. Perform the following diagnostic routines:
a. Load Unload Test to verify the replacement drive’s load/unload functionality.
b. Short Write/Read Test to verify the replacement drive’s write/read
functionality.
Note – If the replacement drive passes both diagnostic routines,
continue. Otherwise the replacement drive is unserviceable.
13. (Optional) Set the drive to an available address on the remote support platform
private network.
14. Set the tray assembly AC power switch to off ( O ).
15. Disconnect the external AC power cord from the tray assembly and the AC
source.
16. Disconnect your PC from the tray maintenance port.
17. Reset your PC network connection to obtain an IP address automatically.
18.Go to “Post Service and Maintenance Verification” on page 187.

Post Service and Maintenance Verification
This procedure verifies the rackmount tray assembly is operational after service/maintenance.
After replacing tray assembly FRUs, you must return the drive tray assembly to the rack mount cabinet, and perform a checkout.
▼ Insert the Tray Assembly
Use the following procedure to reinsert a tray assembly into the rackmount cabinet.
Note – The drive tray assembly could either mount into rack cabinet slide rails or sit on rack cabinet rail shelves. Some of the following steps will not apply when the drive tray assembly sits on rail shelves rather than mounted into slide rails.
Note – If rail shelves are used rather than slide rails, skip Step 1,
and go to Step 2.
Note – There are three cover screws
on each side, and two on the rear.
1. Pull out both slide rail center sections until fully extended.
Note – A release button on each slide rail sets when the slide rails are fully extended.
Warning – Lifting hazard. A single drive tray assembly weighs 18.6 kg (41.0 lb.), and a dual drive tray assembly weighs 25.0 kg (55.0 lb.), and the size makes handling awkward. Be sure that you follow safe lifting practices.
2. Lift and insert the drive tray assembly into the cabinet slide rails, or onto the rail shelves.
3. Push the drive tray assembly in until fully into the rack cabinet.
Note – If the spring latches engaged on a slide rail insertion, push both release buttons, and then push the drive tray assembly fully into the cabinet. Otherwise, go to step 4.
4. Insert and thread four Torx T25 mounting screws.
5. Tighten all four mounting screws to secure the tray assembly to the rack rails.
6. Support the tray face panel close to the tray chassis.
7. Connect the drive B operator panel ribbon cable P110 to the lower operator
panel section.
Note – There are two operator panel cables on a dual-drive configured tray: drive A - upper section and drive B - lower section.
8. Connect the drive A operator panel ribbon cable P110 to the upper operator
panel section.
9. Insert and thread until snug, four Torx T15 mounting screws.
Note – Drive B operator panel cable is below the drive A cable
10. Tighten all four screws to secure the tray face panel to the tray assembly.
Note – Do not connect the host interface fiber optic cables to the
tray assembly at this time. They will be connected after the tray
assembly checkout is successful.
11. Connect the Ethernet cable to the drive A maintenance port if applicable.
Note – There will be two Ethernet cables present for a dual-drive
configuration.
12. Connect the other Ethernet cable to the drive B maintenance port if applicable.
Note – It does not matter which Ethernet cable connects to which
drive.
13. Connect the AC power cord to the tray assembly rear panel.
Note – Do not actuate the AC power switch to at this time.
14.Go to Tray Assembly Checkout.

▼ Tray Assembly Checkout
Use the following procedure to checkout a T10000 rackmount tray assembly after servicing.
1. Set the tray assembly AC power switch to on ( | ).
2. Verify that the drives completes IPL.
On a dual-drive configuration there are two drives, verify both complete IPL.
3. Exercise the related operator panel controls to verify panel functionality:
Note – The power indicator should be lit the entire time the unit is powered. The clean indicator does not normally light unless the drive needs cleaning.
a. Check multiple drive configuration settings to verify the Menu and Select
buttons and the ten-character display array.
b. Load a scratch cartridge to verify the activity indicator.
c. Press Unload to unload the scratch cartridge, verifying the button.
d. Remove the scratch cartridge.
e. Force a diagnostic dump to verify the service indicator.
f. Press the recessed IPL switch to initiate an IPL, verifying the switch.
4. Connect host interface fiber optic cable(s) to the drive A interface port(s).
Note – Make sure cables are connected to the correct ports for dual-port interface system.
5. Connect host interface fiber optic cable(s) to the drive B interface port(s) if the tray assembly is a dual-drive configuration.
Note – Make sure cables are connected to the correct ports for dual-port interface system.
6. Inform the operator that the tray assembly is available, and request that a test job be run to verify the tray assembly interface functionality.

NOTE:
Under NO circumstances should tape drives be returned with Media still inside the drive. If a tape is stuck in a drive, review the Knowledge Base or contact Tape Hardware Support for instructions on how to remove the tape with an email to tapehw_ww@oracle.com include the SR/case number in the subject line of the email.
Encryption Notes:
9x40/T10000 - Process to Create Encryption License for Drives Using KMS 2.x (Doc ID 1020924.1)
T10000/9840D - How to Enable, Disable, Reset, Remove Encryption on Tape Drive (Doc ID 1366350.1)
KMS - Diagnosing Encryption Issues (Doc ID 1020864.1)
Important Note:
If this is a SDP2 attached tape drive, it is required to log into the SDP2 site server to add the newly installed drive serial number or DMOD serial number to complete the drive replacement installation.
Failure to complete this task will result in inaccurate drive health check information.
SDP2 - How To Add/Update a Drive Serial Number in SDP2 (Doc ID 2039318.1)

OBTAIN CUSTOMER ACCEPTANCE
- WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO
AN OPERATIONAL STATE:
Bring drive back online to the system hardware and software application. Verify functionality with customer.

This solution has no attachment