T10000/9x40 - How to Retrieve Event Logs, Existing Drive Dumps and Run A Health Check

Asset ID:	1-71-2166889.1
Update Date:	2018-05-04
Keywords:

Solution Type Technical Instruction Sure

Solution 2166889.1 : T10000/9x40 - How to Retrieve Event Logs, Existing Drive Dumps and Run A Health Check

Applies to:

Sun StorageTek T10000 Tape Drive - Version All Versions to All Versions [Release All Releases]
Sun StorageTek 9840D Tape Drive - Version Not Applicable to Not Applicable [Release N/A]
Information in this document applies to any platform.

Goal

The process to run a health check on 9840D and/or T10000 tape drives. This process covers health checks for one or more tape drives.

Solution

To initiate the tape drive Health Check process, the customer will open a SR requesting a tape drive health check.
A tape drive Health Check differs based on whether or not the drive(s) are attached to Service Delivery Platform 2 (SDP2):

SDP2 attached drives:

The SDP2 server collects and clears the event logs from the tape drives every time a tape is unloaded therefore, the tape drive logs need to be collected by a support representative from the SDP2 server. The support representative will retrieve and analyze the event logs to complete the tape drive health check.

Non SDP2 attached drives:

Gather and upload the tape drive logs using Multi Drive VOP:

1) Select the drive(s) to be included in the health check:

A) For Multi Drive VOP select the drive(s) that you want the health check to include.

B) For Standalone VOP connect to a single drive at a time to pull logs. Click File>Collect Support Logs using single drive VOP. This will pull ID, perms, event log, and a dump (if a dump is available in the drive).

2) Upload the logs to the SR.

Reference the SDP2/VOP User Guide for more details. This guide can be found as an attachment at the bottom of <Document 1014070.1>.

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