How to Properly Order the Correct Systemboard/Motherboard on a SPARC S7-2

Asset ID:	1-71-2162560.1
Update Date:	2017-11-15
Keywords:

Solution Type Technical Instruction Sure

Solution 2162560.1 : How to Properly Order the Correct Systemboard/Motherboard on a SPARC S7-2

Applies to:

SPARC S7-2 - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Goal

How to properly order the correct systemboard/motherboard on a SPARC S7-2.

Solution

The SPARC S7-2 has two motherboard part numbers:

1 processor motherboard = P/N: 7334023
2 processor motherboard = P/N: 7334020

The following steps tells you how to find the correct motherboard part number in the ILOM snapshot or explorer and get the proper one ordered from the local stock depot:

Step #1: Once they have detected the bad systemboard/motherboard in either the ILOM snapshot or explorer you will need to take this information and order the correct systemboard/motherboard from the local stock depot.

Example of bad systemboard/motherboard from the ILOM snapshot (fmadm faulty):

2016-03-29/13:34:48 6adcba97-19e0-4618-90a0-e2d0176d8790 SPT-8000-DH Critical

Problem Status : open
Diag Engine : fdd 1.0
System
Manufacturer : Oracle Corporation
Name : SPARC S7-2
Part_Number : 33987340+5+1
Serial_Number : AK00341246

----------------------------------------
Suspect 1 of 1
Fault class : fault.chassis.voltage.fail
Certainty : 100%
Affects : /SYS/MB
Status : faulted

FRU
Status : faulty
Location : /SYS/MB
Manufacturer : Oracle Corporation
Name : ASY,MB,S7-2
Part_Number : xxxxxxx <---- Bad SPARC S7-2 systemboard/motherboard (Part_Number : 7334023 for 1 processor and Part_Number : 7334020 for 2 processor)
Revision : 04
Serial_Number : 465769T+1548NH0276
Chassis
Manufacturer : Oracle Corporation
Name : SPARC S7-2
Part_Number : 33987340+5+1
Serial_Number : AK00341246

Step #2: Create a Field Task with the failing SPARC S7-2 systemboard/motherboard "Part_Number" seen in the error message.

Note: Always create the Field Task with the SPARC S7-2 systemboard/motherboard "Part_Number" seen in the error message. Never should you replace it with the other SPARC S7-2 systemboard/motherboard.

Note: If you must obtain the current systemboard/motherboard part number and an FMA fault diagnosis output is not available the FRU part number can also be seen via ILOM commands:

-> show /SYS/MB

Properties:
type = Motherboard
ipmi_name = MB
fru_description = ASY,MB,S7-2
fru_manufacturer = Oracle Corporation
fru_part_number = xxxxxxx (Part_Number : 7334023 for 1 processor and Part_Number : 7334020 for 2 processor)
fru_rev_level = 02
fru_serial_number = 465769T+1434NH00LN

Note: If the failed SPARC S7-2 systemboard/motherboard part number is not in the local stock depot you need to have Logistics find this SPARC S7-2 systemboard/motherboard part number in another remote stock depot. Never substitute it with the other SPARC S7-2 motherboard.

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