| Asset ID: |
1-71-2160320.1 |
| Update Date: | 2016-07-25 |
| Keywords: | |
Solution Type
Technical Instruction Sure
Solution
2160320.1
:
Sun Storage J4200/J4400 Array : How to Establish a Serial Connection to the SIM
| Related Items |
- Sun Storage J4200 Array
- Sun Storage J4400 Array
|
| Related Categories |
- PLA-Support>Sun Systems>DISK>Arrays>SN-DK: J4xxx JBOD
|
In this Document
Oracle Confidential PARTNER - Available to partners (SUN).
Reason: Only trained Oracle Engineer or Partner should access the serial console.
Applies to:
Sun Storage J4200 Array - Version All Versions to All Versions [Release All Releases]
Sun Storage J4400 Array - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.
Goal
This document explains how to connect to J4000 array's serial port and access the console in order to collect debug logs.
Solution
1. Connect to the serial management port of the J4200/J4400 using a DB9-RJ45 converter (P/N:530-3813).
The Serial Management port can be accessed by connecting any terminal emulation program. Connect to the Serial Management port with the following settings:
- 115200 – Baud Rate
- 8 – Bits
- 1 – Stop Bit
- None – Parity
2. Upon connection to the port – press return. This will respond with the “Alamo:>” or “Riverwalk:>” prompt.
3. At the prompt enter "arrayservice" as the password. You will now have access to the Serial Management port.
Note : No password will be asked for or prompted for but no commands will be found without entering the password. So, just type the password and enter.
4. Below are few important logs to capture.
- syslog - Lists event logs
- status - System hardware status
- err_cnt - Phy error count
- disks - Disk status
5. Type help for all available commands.
6. Type exit to come out of the session.
Example :
Once you connect to the serial port you will get "Alamo"(if J4200)/"Riverwalk" (if J4400) prompt.
Alamo:>arrayservice
Enter Service Console.
Alamo:>disks
------------------------------------------
|Disk|00|01|02|03|04|05|06|07|08|09|10|11|
------------------------------------------
|RDY | V| V| V| V| V| V| V| V| V| V| V| V|
------------------------------------------
|SAS | V| V| V| V| V| V| V| V| V| V| V| V|
------------------------------------------
|SATA| | | | | | | | | | | | |
------------------------------------------
|1.5G| | | | | | | | | | | | |
------------------------------------------
|3.0G| V| V| V| V| V| V| V| V| V| V| V| V|
------------------------------------------
Frontend SAS address:
20:5000E0CE2942B000 21:5000E0CE2942B000 22:5000E0CE2942B000 23:5000E0CE2942B000
16:0000000000000000 17:0000000000000000 18:0000000000000000 19:0000000000000000
12:0000000000000000 13:0000000000000000 14:0000000000000000 15:0000000000000000
Disk SAS address:
08:5000C50007D7E2DE 09:5000C50007D663F2 10:5000C50007D7E33A 11:5000C50007D653BA
04:5000C50007D7E2F2 05:5000C50007D7E306 06:5000C50007D65376 07:5000C50007D7E2CA
00:5000C50007D81232 01:5000C50007D60CBA 02:5000C50007D66242 03:5000C50007D7E29E
Alamo:>
Alamo:>status
==============================================================================
| Alamo System Status |
==============================================================================
| Alamo SIM Modules Status |
------------------------------------------------------------------------------
SIM[00] status : [01][ Present ][Peer]
SIM[00] temp[00]: [32] C
SIM[00] temp[01]: [31] C
SIM[00] temp[02]: [48] C
SIM[00] volt[00]: [3310] mV
SIM[00] volt[01]: [5090] mV
SIM[00] volt[02]: [12060] mV
SIM[00] volt[03]: [1170] mV
SIM[00] volt[04]: [3300] mV
SIM[01] status : [01][ Present ][Self]
SIM[01] temp[00]: [35] C
SIM[01] temp[01]: [33] C
SIM[01] temp[02]: [52] C
SIM[01] volt[00]: [3330] mV
SIM[01] volt[01]: [5120] mV
SIM[01] volt[02]: [12120] mV
SIM[01] volt[03]: [1180] mV
SIM[01] volt[04]: [3320] mV
==============================================================================
| Alamo MID Modules Status |
------------------------------------------------------------------------------
MID temp[00] : [30] C
MID temp[01] : [30] C
==============================================================================
| Alamo SPS Modules Status |
------------------------------------------------------------------------------
PS[00] Peseent : [ Present ]
PS[00] PWR_OK : [OK]
PS[01] Peseent : [ Present ]
PS[01] PWR_OK : [OK]
==============================================================================
| Alamo FAN Modules Status |
------------------------------------------------------------------------------
FAN[00] Status : [5310] rpm => [OK]
FAN[01] Status : [5480] rpm => [OK]
FAN[02] Status : [5800] rpm => [OK]
FAN[03] Status : [5720] rpm => [OK]
==============================================================================
| Alamo DISKS Modules Status |
------------------------------------------------------------------------------
Disk[00] status : [ Present ][Enabled] SAS_ADDR: 0x5000C50007D81232
Disk[01] status : [ Present ][Enabled] SAS_ADDR: 0x5000C50007D60CBA
Disk[02] status : [ Present ][Enabled] SAS_ADDR: 0x5000C50007D66242
Disk[03] status : [ Present ][Enabled] SAS_ADDR: 0x5000C50007D7E29E
Disk[04] status : [ Present ][Enabled] SAS_ADDR: 0x5000C50007D7E2F2
Disk[05] status : [ Present ][Enabled] SAS_ADDR: 0x5000C50007D7E306
Disk[06] status : [ Present ][Enabled] SAS_ADDR: 0x5000C50007D65376
Disk[07] status : [ Present ][Enabled] SAS_ADDR: 0x5000C50007D7E2CA
Disk[08] status : [ Present ][Enabled] SAS_ADDR: 0x5000C50007D7E2DE
Disk[09] status : [ Present ][Enabled] SAS_ADDR: 0x5000C50007D663F2
Disk[10] status : [ Present ][Enabled] SAS_ADDR: 0x5000C50007D7E33A
Disk[11] status : [ Present ][Enabled] SAS_ADDR: 0x5000C50007D653BA
==============================================================================
Alamo:>syslog
[Latest 200 (or less) records]
[SysLog at offset 0x000028F0. cli_log_item = 10. gSyslog.rd_status.length = 1600]
Power supply 1 is present(2016/06/09 12:05:20)
Fan1 is present(2016/06/09 12:05:20)
Power supply 1 Fail(2016/06/09 12:05:20)
Power supply 1 AC is recovered(2016/06/09 12:05:20)
Peer SIM0 is enabled(2016/06/09 12:05:20)
DISK 00 is installed(2016/06/09 12:05:26)
DISK 01 is installed(2016/06/09 12:05:26)
DISK 02 is installed(2016/06/09 12:05:26)
DISK 03 is installed(2016/06/09 12:05:26)
DISK 04 is installed(2016/06/09 12:05:26)
[SysLog at offset 0x00002940. cli_log_item = 0. gSyslog.rd_status.length = 1600]
DISK 05 is installed(2016/06/09 12:05:26)
DISK 06 is installed(2016/06/09 12:05:26)
DISK 07 is installed(2016/06/09 12:05:26)
DISK 08 is installed(2016/06/09 12:05:26)
DISK 09 is installed(2016/06/09 12:05:26)
DISK 10 is installed(2016/06/09 12:05:26)
DISK 11 is installed(2016/06/09 12:05:26)
SAS Port 00 is link up(2016/06/09 12:06:22)
SAS Port 00 was link down(2016/06/22 14:11:28)
SAS Port 00 is link up(2016/06/22 14:11:52)
Alamo:>err_cnt
---------------------------------------------------------------
|DISK| PHY| INV DWORD | DISPARITY | LOSS SYNC | RESET FAIL |
---------------------------------------------------------------
| 00 | 08 | 0x00000000 | 0x00000000 | 0x00000000 | 0x00000001 |
---------------------------------------------------------------
| 01 | 09 | 0x00000000 | 0x00000000 | 0x00000000 | 0x00000001 |
---------------------------------------------------------------
| 02 | 10 | 0x00000000 | 0x00000000 | 0x00000000 | 0x00000001 |
---------------------------------------------------------------
| 03 | 11 | 0x00000000 | 0x00000000 | 0x00000000 | 0x00000001 |
---------------------------------------------------------------
| 04 | 04 | 0x00000000 | 0x00000000 | 0x00000000 | 0x00000001 |
---------------------------------------------------------------
| 05 | 05 | 0x00000000 | 0x00000000 | 0x00000000 | 0x00000001 |
---------------------------------------------------------------
| 06 | 06 | 0x00000000 | 0x00000000 | 0x00000000 | 0x00000001 |
---------------------------------------------------------------
| 07 | 07 | 0x00000000 | 0x00000000 | 0x00000000 | 0x00000001 |
---------------------------------------------------------------
| 08 | 00 | 0x00000000 | 0x00000000 | 0x00000000 | 0x00000001 |
---------------------------------------------------------------
| 09 | 01 | 0x00000000 | 0x00000000 | 0x00000000 | 0x00000001 |
---------------------------------------------------------------
| 10 | 02 | 0x00000000 | 0x00000000 | 0x00000000 | 0x00000001 |
---------------------------------------------------------------
| 11 | 03 | 0x00000000 | 0x00000000 | 0x00000000 | 0x00000001 |
---------------------------------------------------------------
| 12 | 12 | 0x00000000 | 0x00000000 | 0x00000000 | 0x00000000 |
---------------------------------------------------------------
| 13 | 13 | 0x00000000 | 0x00000000 | 0x00000000 | 0x00000000 |
---------------------------------------------------------------
| 14 | 14 | 0x00000000 | 0x00000000 | 0x00000000 | 0x00000000 |
---------------------------------------------------------------
| 15 | 15 | 0x00000000 | 0x00000000 | 0x00000000 | 0x00000000 |
---------------------------------------------------------------
| 16 | 16 | 0x00000000 | 0x00000000 | 0x00000000 | 0x00000000 |
---------------------------------------------------------------
| 17 | 17 | 0x00000000 | 0x00000000 | 0x00000000 | 0x00000000 |
---------------------------------------------------------------
| 18 | 18 | 0x00000000 | 0x00000000 | 0x00000000 | 0x00000000 |
---------------------------------------------------------------
| 19 | 19 | 0x00000000 | 0x00000000 | 0x00000000 | 0x00000000 |
---------------------------------------------------------------
| 20 | 20 | 0x000B49E3 | 0x000B0FC3 | 0x00000001 | 0x00000002 |
---------------------------------------------------------------
| 21 | 21 | 0x000B51FC | 0x000B408B | 0x00000001 | 0x00000002 |
---------------------------------------------------------------
| 22 | 22 | 0x000B34ED | 0x000AE272 | 0x00000001 | 0x00000003 |
---------------------------------------------------------------
| 23 | 23 | 0x000B2D13 | 0x000A85EC | 0x00000001 | 0x00000001 |
---------------------------------------------------------------
Alamo:>
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