How do customers engage Consultancy Services for Session Border Controller products ?

Asset ID:	1-71-2151748.1
Update Date:	2017-02-20
Keywords:

Solution Type Technical Instruction Sure

Solution 2151748.1 : How do customers engage Consultancy Services for Session Border Controller products ?

Applies to:

Acme Packet 6300 - Version S-Cz7.0.2 to S-Cz7.3.5 [Release S-Cz7.0]
Acme Packet Legacy Platform Software - Version E-Cz6.4.0 to E-Cz7.3.0 [Release E-Cz6.0 to E-Cz7.0]
Information in this document applies to any platform.

Goal

In some situations, customers require customization/consultancy services outside of Support assistance. This document provides information on how customers can engage Consultancy Services when assistance is needed with Oracle Session Border Controller products.

Solution

Customers can find information on contacting Consultancy Services at:

https://www.oracle.com/industries/communications/solutions/index.html#consulting

or contact them via their Sales Account Manager.

For the TSC engineers to contact Consulting, depending on the customer's location, contact one of the following Region leads with the customer's contact’s name, phone, email address, and company; along with a summary of the SR and what assistance they require from Consultancy:

North America

Antony Limoli - anthony.limoli@oracle.com

EMEA

Patrick Cheaib - patrick.cheaib@oracle.com

JAPAC

David Prince - david.prince@oracle.com

LAD (Latin America Domain)

TBD (Contact Antony Limoli for now)

Attachments

This solution has no attachment