| Asset ID: |
1-71-2142739.1 |
| Update Date: | 2017-09-22 |
| Keywords: | |
Solution Type
Technical Instruction Sure
Solution
2142739.1
:
CommsGBU Network Support Signaling Solutions ExAP Handoff Procedure
| Related Items |
- Oracle Communications EAGLE (Software)
- Oracle Communications EAGLE (Hardware)
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| Related Categories |
- PLA-Support>Sun Systems>CommsGBU>Global Signaling Solutions>SN-SND: Tekelec OS EPAP ECAP
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In this Document
Applies to:
Oracle Communications EAGLE (Software) - Version EPAP 12.x and later
Oracle Communications EAGLE (Hardware) - Version EPAP 12.x and later
Information in this document applies to any platform.
Goal
The goal is to provide the Oracle Support and Consulting Teams, as well as the Oracle Partners, with the necessary documentation and instructions to start and successfully complete the Project Hand-off to Support procedure for the Tekelec ExAP Products (EPAP, ECAP, ELAP and LSMS).
Solution
Introduction
Please use the attached template that can be found at the bottom of this document, include the table and all information requested in sections 2.0 and 4.0. Then attach the resulting document to the respective Service Request (SR) in My Oracle Support (MOS).
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CFA
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Certificate of Final Acceptance
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CSSG
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Communications Software Solutions Group
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ICN
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Installation Completion Notice
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NSG
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Network Signaling Group
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SUPPORT
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Technical Assistance Center
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PM
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Project Manager
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CSE
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Consulting Services Engineer
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Information Required
Thorough description of what is being handed over:
- Write-up of what has been implemented and what is being handed over.
- How this fits into the customer current configuration.
- Is equipment being replaced? If so, which equipment (and the IP’s for the old equipment)?
- Has the old equipment been decommissioned?
- Site names, locations, addresses
- Server host names
- Software Release
- Hardware Platform
- Is it a Production System?
- Is there currently live traffic?
- Is it a LAB System?
- Remote Access – Additional information
- Existing access method or new method?
- Does the customer have Root Password?
- IP Addresses of the systems being handed over
- Server Access IP’s
- Eagle STP IPSM cards (telnet or secure?)
General information
Post completion system checks
(Embed a document with the results)
- EPAP:
- Date, uptime, syscheck, syscheck -v, appRev or rpm -qi TKLCepap, getPlatRev.
- lynx output of EPAP status.
- GUI screenshots for view EPAP status, view RTDB status.
- verify RTDBs are coherent and updating, verify PDBs are updating.
- LSMS:
- Date, uptime, hastatus, syscheck, syscheck -v, appRev or rpm -qi TKLClsms, sentry status, eagle status, tail -200 on current alarm log, proof that regions and eagles are being updated in realtime.
- GUI screenshots showing alarms and menu items.
- ELAP:
- Date, uptime, syscheck, syscheck -v, appRev or rpm -qi TKLCepap, getPlatRev, hastatus, service drbd status.
- lynx output of view RTDB status.
- GUI screeshots for view RTDB status.
Quality Records
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Record
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Retention
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Index
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Storage
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Protection
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Disposition
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Customer Install / In Service Notice
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2 years minimum
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Sales Order Number
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Clarity document store for project.
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Provided by IT
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Governed by WI005840 Clarity BU/Project Administrator Work Instructions
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Notification And Hand-off to Support of Completed Sales Orders
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Field
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Sales Order #
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Project code XXXXXX (T&M)
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Product Type
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ExAP (EPAP / ELAP / ECAP / LSMS)
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Customer
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Customer Name
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System #
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NTXXXXXX / CSI XXXXXXX
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High Level Scope
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Project Description
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Job Site
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Site Name
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Initial
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Initial or Extension
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Service State
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In Service – Not In Service
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Customer Sign Off Date
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Date
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Customer Prime
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Customer ConSupportt
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Equipment Specification
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ExAP Release
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Engineering Document - CSSG
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Equipment Specification – As Built
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Remote Access
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Embed Access Procedure Document
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Customer Notified to engage Support for assistance
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Upon completion of handover to Support
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Consulting Engineer
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Consulting Engineer
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Notes
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Support Handover Checks
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Support Agreement
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Email approval is acceptable in lieu of signature
References
<NOTE:2141679.1> - (CommsGBU Network Support) Signaling Solutions Project Handoff Guidelines
Attachments
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