| Asset ID: |
1-71-2142721.1 |
| Update Date: | 2017-09-22 |
| Keywords: | |
Solution Type
Technical Instruction Sure
Solution
2142721.1
:
CommsGBU Network Support Signaling Solutions Oracle Communications E5 Element Management System (OCEEMS / E5-MS) Handoff Procedure
| Related Items |
- Oracle Communications EAGLE (Hardware)
|
| Related Categories |
- PLA-Support>Sun Systems>CommsGBU>Global Signaling Solutions>SN-SND: Tekelec EMS
|
In this Document
Applies to:
Oracle Communications EAGLE (Hardware) - Version E5-MS 45.0 and later
Information in this document applies to any platform.
Goal
The goal is to provide the Oracle Support and Consulting Teams, as well as the Oracle Partners, with the necessary documentation and instructions to start and complete successfully the Project Hand-off to Support procedure for the Tekelec OCEEMS Product (Former E5-MS).
Solution
Introduction
Please create a word document with the table and all information requested in sections 3.0 and attach it to the SR in MOS.
Acronyms
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CFA
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Certificate of Final Acceptance
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CSSG
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Communications Software Solutions Group
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ICN
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Installation Completion Notice
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NSG
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Network Signaling Group
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TAC
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Technical Assistance Center
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PM
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Project Manager
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CSE
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Consulting Services Engineer
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Quality Records
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Record
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Retention
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Index
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Storage
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Protection
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Disposition
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Customer Install / In Service Notice
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2 years minimum
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Sales Order Number
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Clarity document store for project.
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Provided by IT
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Governed by WI005840 Clarity BU/Project Administrator Work Instructions
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Notification And Handoff to TAC Of Completed Sales Orders
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Field
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Sales Order #
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Project code XXXXXX (T&M)
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Product Type
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OCEEMS
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Customer
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Customer Name
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System #
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NTXXXXXX / CSI XXXXXXX
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High Level Scope
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Project Description
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Job Site
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Site Name
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Initial
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Initial or Extension
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Service State
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In Service – Not In Service
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Customer Sign Off Date
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Date
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Customer Prime
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Customer Contact
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Equipment Specification
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OCEEMS Release
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Engineering Document - CSSG
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Equipment Specification – As Built
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Remote Access
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Embed Access Procedure Document
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Customer Notified to call Support for assistance
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Upon completion of handover to Support
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Professional Services Engineer
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Consulting Engineer Contact
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Notes
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Support Handover Checks
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Support Agreement
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Email approval is acceptable in lieu of signature
References
<NOTE:2141679.1> - (CommsGBU Network Support) Signaling Solutions Project Handoff Guidelines
Attachments
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