| Asset ID: |
1-71-2142187.1 |
| Update Date: | 2017-09-22 |
| Keywords: | |
Solution Type
Technical Instruction Sure
Solution
2142187.1
:
CommsGBU Network Support Signaling Solutions Eagle Hand-off Procedure
| Related Items |
- Oracle Communications EAGLE (Hardware)
- Oracle Communications EAGLE (Software)
|
| Related Categories |
- PLA-Support>Sun Systems>CommsGBU>Global Signaling Solutions>SN-SND: Tekelec Eagle 5
- Tools>Type>Guide
|
In this Document
Applies to:
Oracle Communications EAGLE (Hardware) - Version EAGLE 3x.x and later
Oracle Communications EAGLE (Software) - Version EAGLE 3x.x and later
Information in this document applies to any platform.
Goal
The goal is to provide the Oracle Support and Consulting Teams, as well as the Oracle Partners, with the necessary documentation and instructions to start and complete successfully the Project Hand off to Support procedure for the Eagle STP Product.
Solution
Introduction
Please create a word document with the tables 1.1 and 2.0, as well as all the information requested in section 3.0. Also please review "CommsGBU Network Support Signaling Solutions Project Handoff Guidelines" Doc 2141679.1.
Attach the completed documents to the related Service Request (SR) in My Oracle Support (MOS).
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CFA
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Certificate of Final Acceptance
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CSSG
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Communications Software Solutions Group
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ICN
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Installation Completion Notice
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NSG
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Network Signaling Group
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TAC
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Technical Assistance Center
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PM
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Project Manager
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PSE
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Professional Services Engineer
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Quality Records
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Record
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Retention
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Index
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Storage
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Protection
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Disposition
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Customer Install / In Service Notice
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2 years minimum
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Sales Order Number
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Clarity document store for project.
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Provided by IT
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Governed by WI005840 Clarity BU/Project Administrator Work Instructions
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Notification And Hand-off to Support Of Completed Sales Orders
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Field
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Sales Order #
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Project code XXXXXX (T&M)
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Product Type
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EAGLE
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Customer
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Customer Name
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System #
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NTXXXXXX / CSI XXXXXXX
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High Level Scope
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Project Description
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Job Site
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Site Name
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Initial
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Initial or Extension
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Service State
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In Service – Not In Service
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Customer Sign Off Date
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Date
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Customer Prime
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Customer Contact
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Equipment Specification
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EAGLE Release
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Engineering Document - CSSG
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Equipment Specification – As Built
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Remote Access
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Embed Access Procedure Document
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Customer Notified to call TAC for assistance
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Upon completion of handover to TAC
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Professional Services Engineer
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Consulting Engineer Contact
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Notes
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TAC Handover Checks
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TAC Agreement
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Email approval is acceptable in lieu of signature
References
<NOTE:2141679.1> - (CommsGBU Network Support) Signaling Solutions Project Handoff Guidelines
Attachments
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