Oracle Communications Performance Intelligence Center (PIC) Software
 
Oracle Communications Performance Intelligence Center (PIC) Hardware
 
Oracle Communications EAGLE (Software)
 
Oracle Communications EAGLE (Hardware)
 
Oracle Communications Diameter Signaling Router (DSR)
 
Oracle Communications EAGLE (Hardware)
 
Oracle Communications EAGLE (Hardware)
 
Oracle Communications EAGLE (Hardware)
 
Oracle Communications EAGLE (Hardware)
 

PLA-Support>Sun Systems>CommsGBU>Global Signaling Solutions>SN-SND: Tekelec Eagle 5
 
Tools>Type>Guide
 

In this Document

Goal

Solution

Introduction

Guidelines

References

Applies to:

Goal

The goal is to provide the Oracle Support and Consulting Teams, as well as the Oracle Partners, with a guide to start and complete successfully the Project Hand-off (HO) to Support procedure.

Solution

Introduction

When should oracle consultancy services and oracle partners use this process?

• Technical Support Center (TSC) Hand Off is a joint acceptance process to ensure reliable product performance and validation for the delivery of sold services prior to placing product in-service and follow through on contractual compliance to the completed Statement of work (SOW) for customer paid product and services.
• TSC Hand Off is the process to transfer of information related to initial deployment or expansion projects to Oracle support.
• This process should be used when the project is nearing completion and customer has a GO LIVE date. 
• Consider proper planning and arrange for ample time to work through any issues or matters needing corrective actions found during the TSC Hand Off process
• Projects deployed should be on the latest release of the solution being delivered.
• Establishing remote access is very time consuming. Ample time should be provided to ensure tasks are completed to meet customer GO LIVE date.

Guidelines

1. Contact Customer Access Services (CAS) and create an external Service Request (SR) using the Oracle Consulting Customer Support Identifier, CSI 15292661 if it is a project performed by Oracle Consulting, or using the Customer Support Identifier or the Partner CSI if it is a project performed by an Oracle Partner.
2. Email Support Leadership informing that the HO process has been initiated and providing the SR number.
3. Provide remote access method. Remote access is a required component of the Hand Off process, and must be in place when the TSC Hand Off process is initiated.
4. Provide the required document and relevant logs/data per product. Attach it to the SR in My Oracle Support (MOS):

• • Eagle:
    • Provide the “CommsGBU Network Support Signaling Solutions Eagle Handoff Procedure”. Doc ID 2142187.1
    • Provide Health Check (HC)1 as per “Oracle® Communications EAGLE - System Health Check Guide” (Last version available on Oracle Technical Network (OTN):Oracle Documentation Links).
  • ExAP
    • Provide the “CommsGBU Network Support Signaling Solutions ExAP Handoff Procedure”. Doc ID 2142739.1
    • Provide HC as per “Oracle® Communications EAGLE Application Processor - Upgrade/Installation Guide - Section 4.2.2”.
    • Last version available on OTN: Oracle Documentation Links. Doc ID 1597048.1
  • OCEEMS:
    • Provide the “CommsGBU Network Support Signaling Solutions OCEEMS Hand-off Procedure”. Doc ID 2142721.1
    • Provide the “CommsGBU Network Support Signaling Solutions OCEEMS Customer notebook template”. Doc ID 2144084.1
  • DSR:
    • Provide the “CommsGBU Network Support Signaling Solutions DSR Hand-off Procedure”. Doc ID 2155448.1
    • Provide “CommsGBU Network Support Signaling Solutions DSR Health Check and Check List”. Doc ID 1676852.1
    • If applicable, provide "Health Check: Diameter Signaling Router (DSR) - Diameter Intelligence Hub (DIH) 1678125.1
  • PIC:
    • Provide “CommsGBU Network Support Signaling Solutions PIC Hand-off Procedure”. Doc ID 2146113.1

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