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Asset ID: 1-71-2118112.1
Update Date:2017-08-24
Keywords:

Solution Type  Technical Instruction Sure

Solution  2118112.1 :   VLE - How to perform a basic health check of the Support File Bundle (SFB)  


Related Items
  • Sun Virtual Library Extension (VLE)
  •  
Related Categories
  • PLA-Support>Sun Systems>TAPE>Virtual Tape>SN-TP: VLE
  •  




In this Document
Goal
Solution
References


Oracle Confidential PARTNER - Available to partners (SUN).
Reason: Oracle internal or partner

Applies to:

Sun Virtual Library Extension (VLE) - Version 1.2 to 1.5 [Release 1.0]
Oracle Solaris on x86-64 (64-bit)

Goal

Confirm the VLE node is healthy.

Check the node for any hardware issues and active alarms.

Solution

The following are procedures to perform a basic VLE health check.

 

1. Open an ssh session to the VLE node that needs a health check performed. Verify the putty session is logging all session output before connecting to the server.
2. A VLE health check can be run to perform a health check without generating a SFB. Run the following command.


sudo /var/opt/StatusService/scripts/vle_HealthCheck

3. If the health check is going to be reviewed by another engineer, collect the current Support File Bundle (SFB). A SFB will occur once a day or if an error occurs and can be found in the /var/opt/StatusService/output/archive/ directory. If necessary, a manual SFB can be obtained by running the following commands. The typical SFB is uploaded to the /var/opt/StatusService/output/archive/ directory. This can take up to 15 minutes to post the SFB in the archive directory.


sudo /opt/SUNWsefms/bin/ManualASR
sudo /opt/SUNWsefms/bin/rasagent

The SFB will be named with the VLE serial number, VLE name, date and time as indicated in the example below.
AK00011111-VLEN1-2016.03.18_14.10.00.tar.bz2


4. Use WINSCP or any other ftp transfer application to copy the SFB from the VLE node onto the laptop or PC. The SFB can then be uploaded to SPLAT or to the associated service request (SR).

 

The following steps are for Oracle Employees only.


1. Once the SFBs are obtained, upload each to the SPLAT web site https://tapesupport.us.oracle.com/.
2. Verify there are no abnormal hardware issues by clicking on the tabs for Alarms, Network, Errors and Support Actions.
3. Click on the logs files Tab, scroll down to system_logfiles and open the vle_HealthCheck.log.txt file.
4. Check the first section for any Warnings and/or Failures.
   a. Resolve all hardware failures.
   b. Review all Warnings and resolve when possible.

 

 

If SPLAT is not available, follow the steps below for Partners.


The following steps 1-3 are for Partners (or field engineers without access to SPLAT)
1. Once the SFBs are obtained, upload each to a PC into a unique directory that has been created for the account. The SFB will be a BZipped2 tar file and will need to be unzipped.
2. Double-click on the .bz2 file to unzip and extract the tar file. Double-click on the .tar file to extract the SFB.
3. Open the SFB, directory, system_logfiles directory, and open the vle_HealthCheck.log.txt file.
Suggestion: if possible, use Wordpad to view files. The file format will be easier to review.
4. Check the first section for any Warnings and/or Failures.
   a. Resolve all hardware failures.
   b. Review all Warnings and resolve when possible.

 

 

If further analysis is required, please upload the SFB to the existing SR opened for the VLE node or open an SR with the Oracle TSC backline for the virtual tape group.

References

<NOTE:1938834.1> - VLE - How to initiate a manual ASR to collect support file bundle (SFB) ATR:1938834.1:2

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