All Links on IPSG Card Are Down

Asset ID:	1-71-2107813.1
Update Date:	2017-02-23
Keywords:

Solution Type Technical Instruction Sure

Solution 2107813.1 : All Links on IPSG Card Are Down

Applies to:

Oracle Communications EAGLE (Hardware) - Version EAGLE 45.0 and later
Tekelec

Goal

On : EAGLE 45.0 version, Eagle 5 - STP (Hardware)

ACTUAL BEHAVIOR
All Links on IPSG are down.
---------------

STPCLLI 15-12-18 16:34:17 TZ EAGLE5 45.0.1-64.70.35
  REPT-STAT-CARD:LOC=3111:MODE=FULL
  Command entered at terminal #17.
;

Command Accepted - Processing
  STPCLLI 15-12-18 16:34:17 TZ EAGLE5 45.0.1-64.70.35
  CARD VERSION TYPE GPL PST SST AST
  3111 134-070-035 E5ENETB IPSG IS-NR Active -----
  ALARM STATUS = No Alarms.
  BLMCAP GPL version = 134-070-033
  IMT BUS A = Conn
  IMT BUS B = Conn
  CLOCK A = Active
  CLOCK B = Idle
  CLOCK I = Idle
  MBD BIP STATUS = Valid
  MOTHER BOARD ID = EPM B
  DBD STATUS = Valid
  DBD TYPE = 1G ENET
  DBD MEMORY SIZE = 2048M
  HW VERIFICATION CODE = ----
  CURRENT TEMPERATURE = 38C (101F)
  PEAK TEMPERATURE: = 39C (103F) [15-12-02 16:53]
  SIGNALING LINK STATUS
  SLK PST LS CLLI E5IS
  B OOS-MT LSN LSN INACTIVE
  B1 OOS-MT LSN2 LSN2 INACTIVE
  B2 OOS-MT LSN3 LSN3 INACTIVE
  B3 OOS-MT LSN4 LSN4 INACTIVE
  B4 OOS-MT LSN5 LSN5 INACTIVE
  B5 OOS-MT LSN5 LSN5 INACTIVE
  IPLNK STATUS
  IPLNK IPADDR STATUS PST
  A xx.xxx.xx.xxx UP IS-NR
  B yy.yyy.yy.yyy UP IS-NR
  ASSOCIATION STATUS
  ANAME PST SST
  LSN3111b OOS-MT CONNECTING
  LSN23111b OOS-MT CONNECTING
  LSN33111b OOS-MT CONNECTING
  LSN43111b OOS-MT

EXPECTED BEHAVIOR
-----------------------
Links on card 3111 should be up.

STEPS
-----------------------
The issue can be seen with the following steps:
1.

rept-stat-card:loc=3111:mode=full

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, links created on the card will stay down.

Solution

1. Deactivate All links on the problematic card

dact-slk:loc=3111:link=B
dact-slk:loc=3111:link=B1
dact-slk:loc=3111:link=B2
dact-slk:loc=3111:link=B3
dact-slk:loc=3111:link=B4
dact-slk:loc=3111:link=B5

2. Close All Associations on problematic card

chg-assoc:open=no:aname=LSN3111b
chg-assoc:open=no:aname=LSN23111b
chg-assoc:open=no:aname=LSN33111b
chg-assoc:open=no:aname=LSN43111b

3. Open All Associations on problematic card

chg-assoc:open=yes:aname=LSN3111b
chg-assoc:open=yes:aname=LSN23111b
chg-assoc:open=yes:aname=LSN33111b
chg-assoc:open=yes:aname=LSN43111b

4. Activate All links on the problematic card

act-slk:loc=3111:link=B
act-slk:loc=3111:link=B1
act-slk:loc=3111:link=B2
act-slk:loc=3111:link=B3
act-slk:loc=3111:link=B4
act-slk:loc=3111:link=B5

5. Wait for one minute and check Status of Card

rept-stat-card:loc=3111:mode=full

6. If links are still down; reseat the card and the ethernet cables on the backplane

7. Wait for one minute and check Status of Card

rept-stat-card:loc=3111:mode=full

References

<NOTE:2077144.1> - 4 SLKs Out of 5 SLKs on an IPSG Card are OOS-MT

Attachments

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