Oracle Communications Performance Intelligence Center (PIC) Software
 

PLA-Support>Sun Systems>CommsGBU>Global Signaling Solutions>SN-SND: Tekelec PIC
 

In this Document

Goal

Solution

References

Created from <SR 3-12122973711>

Applies to:

Goal

When the customer is configuration a "Mail From" email address in NSP Alarm Forwarding application, the forwarded email will be sent once from the default email address (noreply@tekelec.com) and once from the customized email address. So the receiver will receive duplicate emails for each forwarded alarms.

How can this behaviour be fixed ?

Solution

Unfortunately there are no simple ways to avoid this issue as it's caused by <bug:22655770>.

A Workaround exist and consist in replacing the default email address by the customized email address, please contact Oracle Support to apply the workaround.

Workaround to apply on customer NSP:

1. Log on to NSP oracle box as oracle user and delete the customized Email address with the following commands:
   #sqlplus nsp/<password>
   delete cor_system_config where configuration_name='FWD_MAIL_FROM';
   commit;
2. Log to NSP weblogic gui via http://IP_OF_NSP/console
3. In the left tree, navigate to Tekelec/Services/Mail Sessions. In the list of mail sessions click on NspMailSession.
4. Click on "Lock & Edit" button to allow the modification of the mail.smtp.from parameter
5. Replace the mail.smtp.from default email with the one provided by the customer (WARNING: weblogic java mail does not support ampersand '&' character in the mail sessions properties)
6. Click on the "Save" button
7. Click on "Activate Changes" button
8. Restart NSP service to apply the modifications.

References

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