Diameter Signaling Router (DSR) - How to Clear Alarm ID 32305

Asset ID:	1-71-2104332.1
Update Date:	2017-12-08
Keywords:

Solution Type Technical Instruction Sure

Solution 2104332.1 : Diameter Signaling Router (DSR) - How to Clear Alarm ID 32305 - Server Platform Process Error

Applies to:

Oracle Communications Diameter Signaling Router (DSR) - Version DSR 6.0 and later
Information in this document applies to any platform.

Goal

Clear the Alarm Event 32305 - Server Platform Process Error.

Solution

Alarm event 32305 indicates that either the minimum number of instances for a required process are not currently running or too many instances of a required process are running.

Execute syscheck to verify what process are not running:

Running modules in class disk...
OK

Running modules in class hardware...
OK

Running modules in class net...
OK

Running modules in class proc...
* ntp: FAILURE:: MINOR::5000000000000200 -- Server NTP Daemon Not Synchronized
* ntp: FAILURE:: NTP is not synchronized
* run: FAILURE:: MINOR::5000000000040000 -- Platform Health Check Failure
* run: FAILURE:: The pid file, /var/run/syscheck, for the syscheck process does not exist!
This probably means that the syscheck process is not running!
* run: WARNING:: Only 0 instance(s) of syscheck running. 1 instance(s) required!
* run: WARNING:: Not raising alarm since it's the first occurrence
* run: FAILURE:: MAJOR::3000000000000020 -- Server Platform Process Error
* run: FAILURE:: Only 0 instance(s) of rsyslogd running. 1 instance(s) required!
* run: FAILURE:: MINOR::5000000000040000 -- Platform Health Check Failure
* run: FAILURE:: Though a pid file, /var/run/tpdProvd, for the tpdProvd process with a PID of 1058 exists, there are no processes of this type running.
* run: FAILURE:: MAJOR::3000000000000020 -- Server Platform Process Error
* run: FAILURE:: Only 0 instance(s) of tpdProvd running. 1 instance(s) required!
One or more module in class "proc" FAILED

Running modules in class system...
OK

Running modules in class upgrade...
OK

Start syscheck process
1. Verify the status of process:
  # initctl status syscheck
2. Then, restart syscheck process:
  # initctl stop syscheck
  # initctl start syscheck
  # syscheck
Start tpdprovd Process
1. Verify the status of process:
  # initctl status tpdprovd
2. Then do the following to restart tpdprovd process
  # initctl stop tpdProvd
  # initctl start tpdProvd
  # syscheck
Start rsyslogd Process:
# service rsyslog restart
Start the tklcTpdCardCfgSubagent process
If this is the case then the snmp deamon should be restarted by running:
# syscheck
# service TKLCsnmp restart
# syscheck

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