Unable to reboot the SBC

Asset ID:	1-71-2084081.1
Update Date:	2017-06-08
Keywords:

Solution Type Technical Instruction Sure

Solution 2084081.1 : Unable to reboot the SBC

Applies to:

Acme Packet 4500 - Version S-Cx6.2.0 to S-Cz7.3.0 [Release S-Cx6.0 to S-Cz7.0]
Information in this document applies to any platform.

Goal

The SBC is oos and the customer need to bring the SBC in good health status. They made some configuration changes and they are unable to save it or reboot the SBC.

When they tried to save the config, they noticed below errors:

Receiving error: "Save-Config "FAILED" system busy, could not send request
Reboot this SD [y/n]?: yes

--------------------------------------
Another session is:
Saving, backing up or restoring configuration
Please try again later...
----------------------------------------
las-acmea-man# save-config
checking configuration
Save-Config 'FAILED' system busy, could not send request.
las-acmea-man# reboot

--------------------------------------------------------
WARNING: you are about to reboot this SD!
WARNING: Configuration changes have not been saved!
Rebooting without performing a save-config will
result in all configuration changes being lost!
--------------------------------------------------------

Reboot this SD [y/n]?: y

--------------------------------------
Another session is:
Saving, backing up or restoring configuration
Please try again later...
----------------------------------------

Solution

Check if there is any space in the code directory of SBC.

'show space code' shows 0% in the code directory, which is located imeediately under the root directory.

For eg:

NitulM-4500-76-2# show space code

/code/: 178761728/256614400 bytes (69%) remaining

After deleting the older files from the code directory , performed a force reboot.

Then the SBC came online with the health score 100.

Attachments

This solution has no attachment