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PLA-Support>MICROS Hardware>MICROS HW>MICROS HW ALL>MICROS Hardware: CAP VCAP
 

In this Document

Goal

Solution

Purpose

Scope

Details

Applies to:

Goal

 Provide needed information to perform MICROS hardware installations.

Solution

Purpose

 PROVIDE DETAILS TO PERFORM INSTALLATION FOR MICROS HARDWARE.

Scope

INSTALL HARDWARE AT CUSTOMER LOCATION.

Details

DISPATCH INSTRUCTIONS
   WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED?:  Food & Beverage Skills
   TIME ESTIMATE:  180 minutes
   TASK COMPLEXITY:  3

FIELD ENGINEER/ADMINISTRATOR INSTRUCTIONS:
   PROBLEM OVERVIEW:  MICROS INSTALLATION ENGAGEMENT
   WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY?:  N/A.
   WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE?:  FE MUST CONTACT MICROS PM FOR ADDITIONAL DETAILS.

OBTAIN CUSTOMER ACCEPTANCE
   WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE?:  HARDWARE HAS BEEN SUCCESSFULLY INSTALLED.

PARTS NOTE:  NO PARTS INVOLVED

REFERENCE INFORMATION:  SEE BELOW

OTHER INFORMATION:

The FE MUST contact the project manager for additional details. 

PM CONTACT INFO

Name:

Phone:

E-mail:

SALES CONTACT INFO

Name:

Phone:

E-mail:

SOFTWARE PLATFORM (RES,e7, Simphony):

VERSION:

INSTALL TYPE (New Install or Upgrade):

HARDWARE FOOTPRINT (description of HW and location):

CUSTOMER PROVIDED EQUIPMENT:

SPECIAL NOTES:

PLEASE INSTALL THE FOLLOWING HARDWARE AS PART OF THIS ENGAGEMENT

B81071 Oracle Hospitality Hardware Installation Service for a Cash Drawer: 30 minutes: QTY
B81072 Oracle Hospitality Hardware Installation Service for a Customer Display: 30 minutes: QTY
B81073 Oracle Hospitality Hardware Installation Service for a Mobile Device: 30 minutes: QTY
B81074 Oracle Hospitality Hardware Installation Service for a Components: 30 minutes: QTY
B81075 Oracle Hospitality Hardware Installation Service for Handheld Scanner: 30 minutes: QTY
B81076 Oracle Hospitality Hardware Installation Service for a Personal Computer: 45 minutes: QTY
B81077 Oracle Hospitality Hardware Installation Service for Scales: 30 minutes: QTY
B81078 Oracle Hospitality Hardware Installation Service for a Switches or Router –up to 8 ports: 30 minutes: QTY
B81079 Oracle Hospitality Hardware Installation Service for an Uninterruptable Power Supply: 30 minutes: QTY
B81080 Oracle Hospitality Hardware Installation Service for a Payment Terminal: 30 minutes: QTY
B81081 Oracle Hospitality Hardware Installation Service for up to 4 Printers: 60 minutes: QTY
B81082 Oracle Hospitality Hardware Installation Service for a scanner: 30 minutes: QTY
B81083 Oracle Hospitality Hardware Installation Service for a server: 60 minutes: QTY
B81084 Oracle Hospitality Hardware Installation Service for a workstations: 60 minutes: QTY
B81085 Oracle Hospitality Food and Beverage Hardware Installation Service for up to 6 e7 Terminals: 300 minutes: QTY
B81086 Oracle Hospitality Food and Beverage Hardware Installation Service for up to 9 3700 Terminals: 300 minutes: QTY
B81827 Oracle Hospitality Hardware Installation Service a Kitchen Display: 120 minutes: QTY

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