Oracle SuperCluster M7 Hardware
 
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In this Document

Goal

Solution

Oracle Confidential PARTNER - Available to partners (SUN).
Reason: M7 Information required for M7 series servers

Applies to:

Goal

CAP PROBLEM OVERVIEW: M8-8 / M7-8 / M7-16 How to replace a Faulty Battery in a Service Processor (SP) or Service Processor Proxy (SPP)

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To report errors or request improvements on this procedure, please go to
My Oracle Support, and put a comment on Doc ID: 2062908.1

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Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE ENGINEER NEED: M8-8 / M7-8 / M7-16 Product training

TASK COMPLEXITY: 2

TIME ESTIMATE: 60 minutes

HOT replacement

FIELD ENGINEER INSTRUCTIONS

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? : 

This activity can be performed as an active/hot replacement or as a cold replacement

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

1. Determine which SP/SPP has a battery that requires service

For a SP: M8-8 / M7-8 / M7-16 How to replace a Faulty Service Processor (SP) in a CMIOU chassis or in a Switch chassis (Doc ID 1988106.1), Determining which SP requires service

For a SPP: M7-16 How to replace a Faulty Service Processor Proxy (SPP) in a CMIOU chassis (Doc ID 1988126.1), Determine which SPP requires service

2. Prepare the identified SP/SPP for removal

For a SP: M8-8 / M7-8 / M7-16 How to replace a Faulty Service Processor (SP) in a CMIOU chassis or in a Switch chassis (Doc ID 1988106.1), Preparing to remove a SP

For a SPP: M7-16 How to replace a Faulty Service Processor Proxy (SPP) in a CMIOU chassis (Doc ID 1988126.1), Preparing to remove a SPP

3. Remove the identified SP/SPP

For a SP: M8-8 / M7-8 / M7-16 How to replace a Faulty Service Processor (SP) in a CMIOU chassis or in a Switch chassis (Doc ID 1988106.1), Removing a SP

For a SPP: M7-16 How to replace a Faulty Service Processor Proxy (SPP) in a CMIOU chassis (Doc ID 1988126.1), Removing a SPP

4. Release the thumb screw and slide the top cover of the SP to the rear

5. Lift the top cover off of the SP.

6. Locate the system battery.

7. Using a flat-blade screwdriver, lift the battery out of the holder

8. Insert the new battery with the positive side facing out

9. Install the SP/SPP back into the server

For a SP: M8-8 / M7-8 / M7-16 How to replace a Faulty Service Processor (SP) in a CMIOU chassis or in a Switch chassis (Doc ID 1988106.1), Installing a SP

For a SPP: M7-16 How to replace a Faulty Service Processor Proxy (SPP) in a CMIOU chassis (Doc ID 1988126.1), Installing  a SPP

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:

1. Verify that the fault has been cleared and the replaced component is operational

2. Verify that the Power OK LED is lit, and that the Fault LED and front and rear Service Required LEDs are not lit.

3. Verify that there is no faulty components

1. -> show faulty
2.  -> show /System/Open_Problems
3.  faultmgmtsp> fmadm faulty

4. Perform SP/SPP specific check

For a SP: M8-8 / M7-8 / M7-16 How to replace a Faulty Service Processor (SP) in a CMIOU chassis or in a Switch chassis (Doc ID 1988106.1), OBTAIN CUSTOMER ACCEPTANCE

For a SPP: M7-16 How to replace a Faulty Service Processor Proxy (SPP) in a CMIOU chassis (Doc ID 1988126.1), OBTAIN CUSTOMER ACCEPTANCE

5. Perform one of the following tasks based on your verification results

1. If the previous steps did not clear the fault, refer to doc 1309092.1 for information about the tools and methods you can use to diagnose and clear component faults.
2. If the previous steps indicate that no faults have been detected, the component has been replaced successfully. No further action is required

Return the faulted component to Oracle.

1. If the replacement included safety covers on the connectors, install the covers on the component that you are
2. In the shipping container that contained the replacement component:
   1. Using the same material used to pack the replacement component, position the component so that it is not free to move.
   2. Add any required paperwork or other documentation in the container.
   3. Except when packing CMIOUs, include any tools that were loaned to you by Oracle. Do not place tools inside a container that is being used to return a CMIOU.
3. Close the shipping container and seal it with the packaging tape supplied by Oracle.
4. Apply the shipping label to the shipping container.
5. Notify Oracle or an authorized shipper that the carton container is ready for pickup.

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REFERENCE INFORMATION:  Service Manual: http://docs.oracle.com/cd/E55211_01/html/E55215/index.html

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