Sun Storage 6580 Array
 
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Sun Storage 6140 Array
 
Sun Storage 6180 Array
 
Sun Storage 6540 Array
 

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Goal

Solution

Collect ESM logs through serial port:

Collect ESM logs through CAM "service" command:

Oracle Confidential PARTNER - Available to partners (SUN).
Reason: Need serial access
Created from <SR 3-10946562071>

Applies to:

Goal

This article describes the procedure to manually capture the ESM shell data through ESM serial port and through Common Array Manager CLI.
CAM supportdata donot collect ESM statecapture by default.

Solution

Collect ESM logs through serial port:

Perform the following steps:

1.    Use a terminal program to break in to the ESM shell.
2.    Connect to the ESM in the tray (The connection type might vary depending on the type of tray.)
3.    Enable capture of the output on the terminal program
4.    The COM Settings are 38400 BAUD, 8 Bits, No Parity, no Flow control.
5.    Once you break into the shell, you should see output similar to that shown below.
6.    Enable the ESM output
7.    Run the commands listed below to get data that you need to troubleshoot the information
8.    Repeat the process on the other ESM in the enclosure

The most important options for troubleshooting are going to be [d] Dump State Capture Buffer (large), [e] Enclosure Status and Health, and [p] Dump Configuration Profile.

• ESM State Capture              -- This will provide information similar to a DQ trace, with the history of the ESM logging these files. This is helpful to determine if a particular ESM is getting errors or rebooting more than the others.
• Enclosure Status and Health -- Gives an overview of the overall enclosure health from the ESM perspective.
• Dump Configuration Profile  -- Provides detailed information on the firmware versions of the drives, ESM, power supplies, and so on.

Collect ESM logs through CAM "service" command:

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