Sun SPARC Enterprise M8000 Server
 
Sun SPARC Enterprise M4000 Server
 
Sun SPARC Enterprise M3000 Server
 
Sun SPARC Enterprise M9000-32 Server
 
Sun SPARC Enterprise M5000 Server
 
Sun SPARC Enterprise M9000-64 Server
 

PLA-Support>Sun Systems>SPARC>Enterprise>SN-SPARC: Mx000
 
_Old GCS Categories>Sun Microsystems>Servers>OPL Servers
 

Applies to:

Goal

This document describes how to proceed with XSCF diagnostic data collection at data-centers where XSCF network access or physical XSCF access is not a valid option for data collection, or only provides limited access.
The various ways to gather diagnostic data from either the XSCF or the domain and XSCF combined, using the complete re-written xscfextended module in STB7.3 or newer, is described in detail in "Collect XSCF snapshot(s) by running STB7.3 domain Explorer on SPARC Enterprise M3000/M4000/M5000/M8000/M9000 (OPL) Servers [ID 1533993.1]" .
How to upload the gathered data to Oracle, is described in "How to Upload Files to Oracle Support (Doc ID 1547088.2)" .

Solution

Physical access to SPARC Enterprise Mx000 (OPL) eXtended System Control Facility ( XSCF ) available.

Snapshot can store the collected data on a external media device.

Example of collecting a snapshot to an external USB stick: 

Bear in mind, that the external media device connected to the XSCF's USB port is expected to have a partition 1, formatted with the FAT32 filesystem. The external USB device can have multiple partitions, as long as partition 1 is FAT32. That partition will then be used by the snapshot command. For more details on the snapshot command please visit the manual page.

 
Domain network access only.

If running the explorer module xscfextended on one of the domains is not an option, the XSCF DSCP network (Domain to Service Processor Communications Protocol) can be used to run the XSCF snapshot command and direct it to store the XSCF snapshot data collection on one of the domains:

• logon to the XSCF with a user that has appropriate privileges to run the snapshot command (platadm or fieldeng)
• determine the IP address of the destination domain by checking the output of showdscp
• run snapshot -L F -t <user>@<domain-ip-address>:<dir> , where user user must have write access to directory dir on the host with IP address domain-ip-address (if dir does not start with a "/"  it is relative to the user's home directory)

In the following example we store the XSCF snapshot data collection on domain 0, as user jack , and store the data in a sub-directory tmp of the user's home directory:

On domain 0, directory ${HOME}/jack/tmp should now contain the XSCF snapshot data file m3000-a-xscf_10.10.10.10_2015-08-15T18-08-44.zip . This file can now be attached to the MOS service request.

 

Screen access only.

If only text screen access is available, we do need to collect the output of a number of XSCF commands, that are normally collected by the XSCF command snapshot . Not having the XSCF snapshot data collection file will limit our ability to fully analyze the issue. Please find below the list of commands from which to collect the output:

Some of the commands listed above, start showing data from 01-MAY-2015 and onwards. You can adjust that setting as fit your needs.  Please collect both the commands and their output, and attach that data as a single text file to the MOS service request.

References

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