How to Run the Client Application Loader (CAL) [Video]

Asset ID:	1-71-2039918.1
Update Date:	2018-03-02
Keywords:

Solution Type Technical Instruction Sure

Solution 2039918.1 : How to Run the Client Application Loader (CAL) [Video]

Applies to:

Oracle MICROS Keyboard Workstation 4 - Version No Version and later
Oracle Hospitality Simphony - Version 2.0.0 and later
Oracle MICROS Tablet E-Series 11 with 10.8-inch LCD touchscreen display (Dell T06G), 2 GB RAM, 32 GB storage, and Windows Embedded 8.1 Industry Pro - Version No Version and later
Elo TOUCH SOLUTIONS,E005277,17" KDS KIT, POWER SUPPLY & CABLES - Version No Version and later
Oracle MICROS R-Series Base Station with peripheral connectivity for Oracle MICROS Tablet R-Series - Version No Version and later
Information in this document applies to any platform.
All devices that require MICROS applications to be loaded utilize CAL (Client Application Loader). CAL is used on all currently supported version of our application. At the bottom of the document is a list of the common devices that require CAL.

Goal

This document will enable customers to restore software to workstations and tablets using the Client Application Loader (CAL).

Customers with extensive customization may have different instructions for running the Client Application Loader.

Solution

If available, plug in a USB Keyboard into the workstation (WS). Otherwise, use the touchscreen to select the items in the instructions.

Installing CAL

If CAL is already installed on this device then skip to Starting CAL

There are two ways methods for installing CAL. If there is a CAL icon on your desktop use option A. If no icon then use option B.

Option A

Power on the device.
The installation file is located on the desktop. Double click the icon to initialize the installation.
Select Yes to the User Account Control prompt.
When completed click OK after reading the completion message.
CAL will start automatically.

Video - How to install Client Application Loader CAL (3:00)

Option B

Power on the device.
Select the Windows start menu.
Select File Explorer.
Navigate to the C:\bin folder
Select the CALClient folder. In this example it is the CALClient_129 folder.
Double click the Setup file.
CAL will start automatically.

Video - CAL Install on a WS6 (3:00)

Starting CAL

There are two ways to start CAL:

Upon starting the workstation select “Configure CAL” or "Re-Configure CAL" on the blue CAL splash screen.
CAL can also be run from Start>Programs>Micros Client Application Loader>MCRS Config on Win32 Clients. (Win CE Clients will find the MCRS Config on /DOC/MCRS Cal)

Configure Client Application Loader

Password

CAL displays the password screen shown under the following conditions:

The workstation is new "out-of-the-box"
The Wipe CF utility has been used to delete the persistent registry and or erase the CF Card.
The CAL is started using the ‘Re-Configure CAL’ shortcut.

The Password or pass code is the first digit times the second digit plus the fourth and plus the sixth digit.

Password = Digit 1 x Digit 2 + Digit 4 + Digit 6

For example if the six digit number is 123456 then the password would be 12. (1 x 2) + 4 + 6 = 12
Enter the password
The password for this example is 14
(8 x 0 + 5 + 9 = 14)

After the password entry is complete, the CAL client conducts a search for CAL servers.

Select a Server and Workstation

Select the CAL Server.
If the server is displayed, press [TAB], then use [UP]/[DOWN] to select. When the server name is complete, press [Enter] to proceed.
Select your Workstation from the list. Double-click the entry.
Each workstation is pre-programmed with a workstation name, IP address, and other application related settings.

If the version of the CAL on your workstation is older than the version of CAL on the server, CAL will first update itself and reboot before proceeding to download the application.

The Workstation proceeds to download the application ‘package’ to the CF card, updates the registry and reboots several times when complete.
Because the system will reboot several times it is important not to interrupt the process.
After restarting, the CAL automatically starts the application.

Using the Search Feature

Type the name of the server, location, or property you are searching for or select from the list if available.
The [Search] button finds an exact match and any characters concatenated or joined to the match. For example, a search for ‘m’ will find m, m1234, m1235, mm, mmm... etc
The [Next] button continues processing with the current selection.
If the server name you are searching for does not appear, leave the current selection blank and press [Next] to go back to the configuration menu and run the Auto Discovery Configuration again.

Select a Property

If the property is displayed, press [TAB], then use [UP]/[DOWN] to select.
If the property name is correct, press [Enter] to proceed.

Select the WS (Workstation) Identity

The [AVAILABLE WORKSTATION LIST] button is in focus, press [Enter] to display the workstation list and search edit-text box.
To configure a workstation Static IP Address, see below. Press [TAB] to focus the edit box and press [TAB] again to focus the [SEARCH] button.
Pressing [TAB] a third time brings the list into focus - use the [UP]/[DOWN] keys to select, then [TAB] to the [SAVE] button and press [ENTER].

Configuring a Static IP Address

The CAL Defaults to DHCP operation.
To enter a Static IP Address, [TAB] to the ‘Automatic DHCP Selection’ and press [SPACE] to remove the Checkbox.
Press [TAB] to move to the ‘IPAddr:’ field and enter the Static IP Address.
Press [TAB] to move to the ‘NetMask’ field and [TAB] again to move to the ‘Gateway:’ fields and enter the IP addresses as required.
When complete, press [ALT]-[S] to save and exit the WS Identity Screen.

Running CAL Video

Video - Running CAL on a WS6 (4:00)

Specific Workstation Instructions

E7

Select the Oracle/Micros server by highlighting the server in the list on the bottom half of the window.

Select the CAL server

Select Next.
Select Save on the following screen.

Save selection

Files will begin to download.

Several reboots should occur.

When CAL completes loading software on the workstation:

Enter the Network Location ID and the Workstation ID provided by the customer
Select OK at the “Need to program an employee and a job to use configurator” error
Select OK at the “Error A new encryption key must be generated”
Select OK at the “Use Configurator - Restaurant Form - Credit cards tab to generate a new encryption key. This should be done exactly once at 1 node”
From the upper right dropdown
Select Retrieve the Database
The Windows hour glass will display as the DB is retrieved
E7 Will exit to the sign in screen and should be fully functional

RES (3700)

Select the Oracle/Micros server from the list on the bottom half of the window.

RES select server

Most 3700 server uses two NIC cards (Network Interface Card) one for the Internet connection and one for Micros connection. Even though the server name shows correctly the IP address can be wrong.

The IP Address on the Micros NIC card is the correct one.

To correct the IP Address click on the "Show Keyboard" and edit the IP address. There is a keyboard attached to the unit it is not necessary to click on "Show Keyboard."

Select Next.
Select the workstation from the list on the bottom of the CAL window to highlight.

Select Save.
CAL will begin to download the packages and install RES.
Upon completion RES should load automatically and be fully functional.

Simphony

Input Server Name Provided by the customer.
Enter the server IP provided by the customer if hosted locally or URL if hosted by Oracle/Micros.
Select POS Type: MICROS Simphony

Select the Simphony (symphony) server

Select Next
Enter the correct property name in the Property name field. Property name is provided by the customer.
Select Search

Select the Property

Highlight the correct property in the list.
Select Next
Select the workstation in the list

Select the workstation

Verify Automatic DHCP configuration is UNCHECKED
Select Save
CAL will begin to download files and install Symphony
Several reboots will occur
You will be prompted for Installer Name and Installer Password
Provided by the customer
Press Enter
Simphony will load to the sign in screen and should be fully functional

CAL Keyboard Hot Keys

The following hot keys are available from the keyboard when the CAL is running.

[Ctrl]+[Shift]+[R] - Reconfigure CAL
[Ctrl]+[Shift]+[D] - Run DiagUtility
[Ctrl]+[Shift]+[L] - Run Loader CAL
[Ctrl]+[Shift]+[E] - CMD (Open Command Window)
[Ctrl]+[Shift]+[ESC] - Exit CAL
[Ctrl]+[Shift]+[S] - Auto start

Common Products that use CAL

Workstation 6
eSeries Tablets 8" and 11"
Workstation 5A
Workstation 5
Workstation 4 LX
KDS Devices
RDC Controllers
Menu board controllers
KW270
Keyboard Workstation 4
Protégé customer display system
MICROS Tablet R-Series (mTablet)
MICROS Order Confirmation System

References

<NOTE:2034083.1> - How To CAL a workstation
<NOTE:2078503.1> - Items to try if CAL is not installing Packages on a workstation

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