EMS :: Alarms Not Extending From Eagle STP To EMS

Asset ID:	1-71-2004759.1
Update Date:	2017-02-15
Keywords:

Solution Type Technical Instruction Sure

Solution 2004759.1 : EMS :: Alarms Not Extending From Eagle STP To EMS

Applies to:

Oracle Communications EAGLE (Hardware) - Version EMS 43.x to EMS 44.x [Release EMS 43.0 to EMS 44.0]
Tekelec

Goal

EMS is not receiving Eagle Alarms from the Eagle STP

Solution

The Eagle IPs from the EMS are not pingable.

Perform PING and traceroute tests to confirm and then use local procedures to bring the connectivity up.

emsname[netboss]/opt/home/netboss% ping xxx.xx.xx.xx
no answer from xxx.xx.xx.xx
emsname[netboss]/opt/home/netboss% ping xxx.xx.xx.xxx
no answer from xxx.xx.xx.xxx
emsname[netboss]/opt/home/netboss% traceroute xxx.xx.xx.xxx
traceroute to xxx.xx.xx.xxx (xxx.xx.xx.xxx), 30 hops max, 40 byte packets
1 xxx.xx.x.xx (xxx.xx.x.xx) 0.715 ms 0.558 ms 0.445 ms
2 yyy.yy.y.yy (yyy.yy.y.yy) 2.195 ms 2.187 ms 2.102 ms
3 zzz.zz.z.zz (zzz.zz.z.zz) 2.681 ms 5.635 ms 2.765 ms
4 * * *
5 * * *
6 * * *
7 * *^C
emsname[netboss]/opt/home/netboss%

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