T3-x, T4-x, T5-x: What to do When System Firmware Upgrade Failed (Stopped in the Middle)

Asset ID:	1-71-2002931.1
Update Date:	2017-06-06
Keywords:

Solution Type Technical Instruction Sure

Solution 2002931.1 : T3-x, T4-x, T5-x: What to do When System Firmware Upgrade Failed (Stopped in the Middle)

Applies to:

SPARC T3-1 - Version All Versions and later
SPARC T3-2 - Version All Versions and later
SPARC T3-4 - Version All Versions and later
SPARC T4-1 - Version All Versions and later
SPARC T4-2 - Version All Versions and later
Information in this document applies to any platform.

Goal

During the System Firmware update process it stopped at step 44/98 (might also happen at a different step). How can we recover from this?

Solution

Action:

- reset service processor (sp)
- How to reset the SP on a T3-x and T4-x (Doc ID 1541150.1)
and in case if the sp is no longer responding, advise is to perform an ac power-cycle of the system
- Performing an AC power cycle on the T3/T4/T5 Servers (Doc ID 1571054.1)
- re-perform the system firmware upgrade

and if there is still an issue, open a service request by oracle support and collect the following data:

- ilom snapshot
- Collecting snapshot on ILOM 3.x and later platforms (Doc ID 1020204.1)
- Collecting snapshot via the GUI on ILOM 3.x and later platforms (Doc ID 1553399.1)
- Collect ILOM snapshot on T3-x and T4-x systems without an active network management connection (Doc ID 1518044.1)

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