Sun Microsystems, Inc.  Oracle System Handbook - ISO 7.0 May 2018 Internal/Partner Edition
   Home | Current Systems | Former STK Products | EOL Systems | Components | General Info | Search | Feedback

Asset ID: 1-71-2002172.1
Update Date:2018-05-10
Keywords:
Solution Type  Technical Instruction Sure

Solution  2002172.1 :   Oracle ZFS Storage Appliance: How to Recover a System that will not Boot and Stops at the GRUB Prompt  

Related Items 
    

  • Sun ZFS Storage 7320
    •  
  • Sun Storage 7210 Unified Storage System
    •  
  • Oracle ZFS Storage ZS5-4
    •  
  • Oracle ZFS Storage ZS3-BA
    •  
  • Oracle ZFS Storage ZS3-2
    •  
  • Sun Storage 7410 Unified Storage System
    •  
  • Oracle ZFS Storage ZS3-4
    •  
  • Sun ZFS Storage 7420
    •  
  • Oracle ZFS Storage ZS5-2
    •  
  • Sun Storage 7310 Unified Storage System
    •  
  • Oracle ZFS Storage ZS4-4
    •  
  • Sun Storage 7110 Unified Storage System
    •  
  • Sun ZFS Storage 7120
    •  
Related Categories 
    

  • PLA-Support>Sun Systems>DISK>ZFS Storage>SN-DK: 7xxx NAS
    •  






In this Document


Goal


Solution


References

Created from <SR 3-10441327871>


Applies to:  

Sun Storage 7110 Unified Storage System - Version All Versions to All Versions [Release All Releases]
Sun Storage 7210 Unified Storage System - Version All Versions to All Versions [Release All Releases]
Sun Storage 7410 Unified Storage System - Version All Versions to All Versions [Release All Releases]
Sun Storage 7310 Unified Storage System - Version All Versions to All Versions [Release All Releases]
Sun ZFS Storage 7120 - Version All Versions to All Versions [Release All Releases]
7000 Appliance OS (Fishworks)



Goal


To describe how to recover a system that will not boot to the Appliance OS (AKD) and stops at GRUB command prompt.


 


Solution


The customer should open a Service Request for this issue in the first instance.


 


Oracle TSC NAS Support will need to verify that attempting to boot from the other (mirrored) boot disk also shows the same behaviour.



Once it has been ascertained that either boot disk will stop at the GRUB prompt, the TSC Engineer will attempt to determine if there is an OS partition to boot from (using the GRUB menu):


        grub>  findroot (system,0,a)


If this returns the error


        Error 15: File not found


then - either, this specific boot disk does not contain a bootable partition - or,  the OS root partition is corrupted or missing, it this case the system will need re-installation by an Oracle Field Service Engineer.


 




Additional information for Oracle Support engineers:


Review the 'boot' troubleshooting steps in the following wiki document:


        https://stbeehive.oracle.com/teamcollab/wiki/Best+Practise+Guide:troubleshooting+boot+issues


If you cannot access this document engage NAS Storage-TSC for assistance




 


Check for relevancy - 10-May-2018


References
<NOTE:1019887.1> - Sun Storage 7000 Unified Storage System: How to Collect a Support Bundle using the BUI or CLI
<NOTE:1666925.1> - Oracle ZFS Storage Appliance: How to Transition from supportfiles.sun.com to transport.oracle.com
<NOTE:1957849.1> - Oracle ZFS Storage Appliance Software (ZFSSA) Does not Recognize the New 3-xxxxxxxxxxx (11 digits) Service Request (SR) Numbers
<NOTE:166650.1> - Working Effectively With Oracle Support - Best Practices



Attachments

This solution has no attachment


















       

Copyright © 2018 Oracle, Inc.  All rights reserved.

 Feedback