| Asset ID: |
1-71-1998726.1 |
| Update Date: | 2018-01-09 |
| Keywords: | |
Solution Type
Technical Instruction Sure
Solution
1998726.1
:
OPN Field Delivery - Within SLA - Part Request Canned Action Plan
| Related Items |
- Sun Storage 6960 Array
- Sun Fire X4270 Server
- SPARC T4-4
|
| Related Categories |
- PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: SPARC-CAP VCAP
|
In this Document
Oracle Confidential PARTNER - Available to partners (SUN).
Reason: Generic Within SLA version of the CAP for Oracle Partner Network Field Delivery Engineers
Applies to:
Sun Storage 6960 Array - Version All Versions to All Versions [Release All Releases]
SPARC T4-4 - Version All Versions to All Versions [Release All Releases]
Sun Fire X4270 Server - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.
Goal
OPN Field Delivery - Within SLA - Part Request Canned Action Plan
NOTE: This document applies to all Sun System products, not just the specific Products listed in the Products section of this article.
Solution
DISPATCH INSTRUCTIONS:
- WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED:
Nothing beyond product training to be qualified as an Oracle Service Delivery Partner is required.
TIME ESTIMATE: 120 minutes
May be up to 120 mins maximum.
TASK COMPLEXITY: 2
Dependent upon the exact component to be replaced.
FIELD ENGINEER/ADMINISTRATOR INSTRUCTIONS:
- PROBLEM OVERVIEW: Component failure
- WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY?:
DAMAGE ALERT: Perform a visual inspection of the replacement part to make sure that there are no damaged components, connectors, bent pins, damaged packages during shipping, etc. If the part is damaged, don't install it into the system, order a new part. Handle with caution and package carefully the return part to avoid any damages during shipping.
A data backup is not a prerequisite but is a wise precaution. The customer should conduct an orderly software system shutdown.
- WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE:
The replacement procedure for the component is located in the Server Service Manual associated with the type of server that has failed. Search for your product-specific Service Manual documentation link at http://docs.oracle.com/. The following links are provided as a convenience:
* SPARC Enterprise Servers: http://www.oracle.com/technetwork/documentation/oracle-sparc-ent-servers-189996.html
* x86 Servers: http://www.oracle.com/technetwork/documentation/oracle-x86-servers-190077.html
* Blade Systems: http://www.oracle.com/technetwork/documentation/oracle-blade-sys-190001.html
* NEBS-certified Systems: http://www.oracle.com/technetwork/documentation/oracle-nebs-cert-sys-190008.html
* Tape Storage: http://www.oracle.com/technetwork/documentation/tape-storage-curr-187744.html
* Disk and Unified Storage: http://www.oracle.com/technetwork/documentation/oracle-unified-ss-193371.html
OBTAIN CUSTOMER ACCEPTANCE:
- WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
Customer restarts software applications per applicable administration guides to resume system operation.
PARTS NOTE: N/A
REFERENCE INFORMATION:
Search for your product-specific Service Manual documentation link at http://docs.oracle.com/. The following links are provided as a convenience:
* SPARC Enterprise Servers: http://www.oracle.com/technetwork/documentation/oracle-sparc-ent-servers-189996.html
* x86 Servers: http://www.oracle.com/technetwork/documentation/oracle-x86-servers-190077.html
* Blade Systems: http://www.oracle.com/technetwork/documentation/oracle-blade-sys-190001.html
* NEBS-certified Systems: http://www.oracle.com/technetwork/documentation/oracle-nebs-cert-sys-190008.html
* Tape Storage: http://www.oracle.com/technetwork/documentation/tape-storage-curr-187744.html
* Disk and Unified Storage: http://www.oracle.com/technetwork/documentation/oracle-unified-ss-193371.html
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