M8-8 / M7-8 / M7-16 How to replace a Faulty Service Processor Tray (SP tray) in a CMIOU chassis or in a Switch chassis [VCAP]

Asset ID:	1-71-1988151.1
Update Date:	2017-10-11
Keywords:

Solution Type Technical Instruction Sure

Solution 1988151.1 : M8-8 / M7-8 / M7-16 How to replace a Faulty Service Processor Tray (SP tray) in a CMIOU chassis or in a Switch chassis [VCAP]

Applies to:

Oracle SuperCluster M7 Hardware - Version All Versions and later
SPARC M7-16 - Version All Versions and later
SPARC M7-8 - Version All Versions and later
SPARC M8-8 - Version All Versions and later
Information in this document applies to any platform.

Goal

CAP PROBLEM OVERVIEW: M8-8 / M7-8 / M7-16 Service Processor Tray (SP tray) in a CMIOU chassis or in a Switch chassis - SP Tray failure

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To report errors or request improvements on this procedure, please go to
My Oracle Support, and put a comment on Doc ID: 1988151.1

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ESD Caution:

Circuit boards and drives contain electronic components that are extremely sensitive to static electricity. Ordinary amounts of static electricity from clothing or the work environment can destroy the components located on these boards. Do not touch the components along their connector edges.
Use a Antistatic Wrist strap. Attach one end of the strap to your wrist and the other end to the chassis, depending on what type of strap you use, with the adhesive end or the metal plug.
Use an Antistatic Mat. Place ESD-sensitive components such as motherboards, memory, and other PCBs on an antistatic mat.

Contamination Caution:

Dust particles of packaging material are number one cause of datacenter contamination. Make sure to remove all packaging material, up to the ESD safe packaging material, while still being outside the datacenter.

Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE ENGINEER NEED: M8-8 / M7-8 / M7-16 Product Training/Experience

TASK COMPLEXITY: 3

TIME ESTIMATE: 90 minutes

COLD replacement

FIELD ENGINEER INSTRUCTIONS

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :

Physical Domains must be shut down. Server must be powered off.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

Power off the server and switch off the appropriate PDU circuit breakers

1. Power down the server (requires Oracle ILOM Reset and Host Control (r) user role)

    -> stop /System
    Stopping the server can take some time, and you must wait until the following message appears on the host(s) console before proceeding to the next step.
    -> SP NOTICE: Host is off

2. Remove power using the circuit breakers on the appopriate PDU. Turn breakers off in the following sequence :

For a SPARC m8-8 / M7-8 server:
1. Bottom chassis in rack in rack
  1. R8, R7, R6
  2. L2, L1, L0
2. Middle chassis in rack
  1. R5, R4, R3
  2. L5, L4, L3
3. Top chassis in rack
  1. R2, R1, R0
  2. L8, L7,L6
For a SPARC M7-16 server:
1. R4, R5, L5, L4
2. R0, R1, R2, L8, L7, L6
3. R6, R7, R8, L2, L1, L0

where R indicates the right PDU from the rear of the server, L indicates the left PDU from the rear of the server, and the number represents the PDU group number.

Caution - Because standby power is always present in the server, you must switch off the circuit breakers on the PDUs before accessing any cold-serviceable components.

Remove the SPs or SPPs to gain access to the SP tray ejector locking latches

1. Check M8-8 / M7-8 / M7-16 How to replace a Faulty Service Processor (SP) in a CMIOU chassis or in a Switch chassis (Doc ID 1988106.1)

2. Check M7-16 How to replace a Faulty Service Processor Proxy (SPP) in a CMIOU chassis (Doc ID 1988126.1)

Remove the SP Tray

1. Press the ejector latches to release the SP tray

Using a flat-blade screwdriver, press up on the small metal latch inside the recess of the tray to release the tray from the chassis. Repeat this step for the second latch

2. Unseat the SP tray

3. Disengage the SP tray. Open and squeeze the ejector latches together

4. Carefully slide the tray out towards you and press the levers back together, toward the center of the SP tray

5. If you are removing the SP tray, pull the ejector latches out and slide the SP tray completely out of the server

Install the SP Tray

1. Before installing a new SP tray into an empty bay, open the ejector latches so that they are fully open

2. Slide the SP tray into its slot in the server until the ejector latches begin to engage

Ensure that the tray aligns with the alignment block on the left side of the chassis and the metal tab on the right side of the chassis before latching the tray in place. If you do not properly align the tray, the latch will not engage.

3. Press the ejector latches back together toward the center of the SP tray, and then press the latches firmly against the SP tray to fully seat the tray back into the server.

Reinstall the SPs or SPPs you removed from the SP tray

1. Check M8-8 / M7-8 / M7-16 How to replace a Faulty Service Processor (SP) in a CMIOU chassis or in a Switch chassis (Doc ID 1988106.1)

2. Check M7-16 How to replace a Faulty Service Processor Proxy (SPP) in a CMIOU chassis (Doc ID 1988126.1)

Switch on PDU Circuit Breakers. Turn breakers on in the following sequence.

For a SPARC M8-8 / M7-8 server:
1. Bottom chassis in rack
  1. R8, R7, R6
  2. L2, L1, L0
2. Middle chassis in rack
  1. R5, R4, R3
  2. L5, L4, L3
3. Top chassis in rack
  1. R2, R1, R0
  2. L8, L7,L6
For a SPARC M7-16 server:
1. R4, R5, L5, L4
2. R0, R1, R2, L8, L7, L6
3. R6, R7, R8, L2, L1, L0

where R indicates the right PDU from the rear of the server, L indicates the left PDU from the rear of the server, and the number represents the PDU group number.

2. As soon as PDU circuit breakers are switched on, standby power is applied, and the SP boots.

Return the faulted component to Oracle.

If the replacement included safety covers on the connectors, install the covers on the component that you are
In the shipping container that contained the replacement component:
1. Using the same material used to pack the replacement component, position the component so that it is not free to move.
2. Add any required paperwork or other documentation in the container.
3. Except when packing CMIOUs, include any tools that were loaned to you by Oracle. Do not place tools inside a container that is being used to return a CMIOU.
Close the shipping container and seal it with the packaging tape supplied by Oracle.
Apply the shipping label to the shipping container.
Notify Oracle or an authorized shipper that the carton container is ready for pickup.

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:

1. When SP ILOM is available, verify that there is no faulty components

-> show faulty
-> show /System/Open_Problems
faultmgmtsp> fmadm faulty

2. Start the server by running the ILOM command "start /System" (requires Oracle ILOM Reset and Host Control (r) user role).

======================== Other info =====================

REFERENCE INFORMATION: Service Manual: http://docs.oracle.com/cd/E55211_01/html/E55215/index.html

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