How to replace a RAM module on HP DL380

Asset ID:	1-71-1963545.1
Update Date:	2016-09-06
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Solution Type Technical Instruction Sure

Solution 1963545.1 : How to replace a RAM module on HP DL380

Related Items


Oracle Communications Subscriber Data Management (SDM)

Related Categories


PLA-Support>Sun Systems>CommsGBU>Broadband Network Solutions>SN-SND: Tekelec SDM

System restarted due to the HW issue.

syscheck -v was showing the following errorwhich indicates RAM module (p1m9) is faulty.

ecc: FAILURE:: MAJOR::3000000000200000 -- Correctable ECC Memory Error
*         ecc: FAILURE::  ECC Correctable Memory Error detected, hpasm,DIMM p1m9: DIMM is degraded discrete, CHIP: hpasm Time: 11/14/2014 19:42:42.

In this Document

Goal

Solution

Created from <SR 3-9838886941>

Applies to:

Oracle Communications Subscriber Data Management (SDM) - Version SDM 9.0.3 to SDM 9.5 [Release SDM 9.0]
Tekelec

Goal

Replacing the RAM module

Solution

Follow the "HP ProLiant DL380p Gen8 Server User Guide" for replacing the RAM module.

The doc is available on HP support.

The steps are given below:

1. Power down the server (on page 21).

2. Remove all power:

a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.

3. Extend the server from the rack (on page 21).

4. Remove the access panel (on page 22).

5. Remove the air baffle (on page 30).

6. Open the DIMM slot latches.

7. Install the DIMM.

8. Install the access panel (on page 23).

9. Install the server into the rack ("Installing the server into the rack" on page 36).

10. Connect each power cord to the server.

11. Connect each power cord to the power source.

12. Power up the server (on page 21).

Use RBSU ("HP ROM-Based Setup Utility" on page 95) to configure the memory mode.
For more information about LEDs and troubleshooting failed DIMMs, see "Systems Insight Display LED
combinations (on page 11).

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