Oracle Communications PIC HP Servers: Steps to Identify and Replace Faulty Hard Disk

Asset ID:	1-71-1962278.1
Update Date:	2018-03-01
Keywords:

Solution Type Technical Instruction Sure

Solution 1962278.1 : Oracle Communications PIC HP Servers: Steps to Identify and Replace Faulty Hard Disk

Applies to:

Oracle Communications Performance Intelligence Center (PIC) Hardware - Version 6.6.3 and later
Information in this document applies to any platform.

Goal

Identify and Replace Faulty Hard Disk.

Solution

According to the log, hard disk in bay 10 (physical drive 1E:1:10 (port 1E:box 1:bay 10, SAS, 600 GB, Failed)) is faulty.

[root@ixp0001-1c ~]# hpacucli ctrl all show config

Smart Array P410i in Slot 0 (Embedded)    (sn: 5001438021556D80)

   array A (SAS, Unused Space: 0 MB)

      logicaldrive 1 (279.4 GB, RAID 1, OK)

      physicaldrive 1I:1:1 (port 1I:box 1:bay 1, SAS, 300 GB, OK)
      physicaldrive 1I:1:2 (port 1I:box 1:bay 2, SAS, 300 GB, OK)

   SEP (Vendor ID PMCSIERA, Model SRC 8x6G) 250 (WWID: 5001438021556D8F)

Smart Array P411 in Slot 1                (sn: PACCTID12151R7P)

   array A (SAS, Unused Space: 0 MB)

      logicaldrive 1 (6.0 TB, RAID 5, OK)

      physicaldrive 1E:1:1 (port 1E:box 1:bay 1, SAS, 600 GB, OK)
      physicaldrive 1E:1:2 (port 1E:box 1:bay 2, SAS, 600 GB, OK)
      physicaldrive 1E:1:3 (port 1E:box 1:bay 3, SAS, 600 GB, OK)
      physicaldrive 1E:1:4 (port 1E:box 1:bay 4, SAS, 600 GB, OK)
      physicaldrive 1E:1:5 (port 1E:box 1:bay 5, SAS, 600 GB, OK)
      physicaldrive 1E:1:6 (port 1E:box 1:bay 6, SAS, 600 GB, OK)
      physicaldrive 1E:1:7 (port 1E:box 1:bay 7, SAS, 600 GB, OK)
      physicaldrive 1E:1:8 (port 1E:box 1:bay 8, SAS, 600 GB, OK)
      physicaldrive 1E:1:9 (port 1E:box 1:bay 9, SAS, 600 GB, OK)
      physicaldrive 1E:1:10 (port 1E:box 1:bay 10, SAS, 600 GB, FAILED)
      physicaldrive 1E:1:11 (port 1E:box 1:bay 11, SAS, 600 GB, OK)
      physicaldrive 1E:1:12 (port 1E:box 1:bay 12, SAS, 600 GB, OK)
      physicaldrive 1E:1:25 (port 1E:box 1:bay 25, SAS, 600 GB, OK, spare)

   array B (SAS, Unused Space: 0 MB)

      logicaldrive 2 (6.0 TB, RAID 5, FAILED)

      physicaldrive 1E:1:13 (port 1E:box 1:bay 13, SAS, 600 GB, OK)
      physicaldrive 1E:1:14 (port 1E:box 1:bay 14, SAS, 600 GB, OK)
      physicaldrive 1E:1:15 (port 1E:box 1:bay 15, SAS, 600 GB, OK)
      physicaldrive 1E:1:16 (port 1E:box 1:bay 16, SAS, 600 GB, OK)
      physicaldrive 1E:1:17 (port 1E:box 1:bay 17, SAS, 600 GB, OK)
      physicaldrive 1E:1:18 (port 1E:box 1:bay 18, SAS, 600 GB, OK)
      physicaldrive 1E:1:19 (port 1E:box 1:bay 19, SAS, 600 GB, OK)
      physicaldrive 1E:1:20 (port 1E:box 1:bay 20, SAS, 600 GB, OK)
      physicaldrive 1E:1:21 (port 1E:box 1:bay 21, SAS, 600 GB, OK)
      physicaldrive 1E:1:22 (port 1E:box 1:bay 22, SAS, 600 GB, OK)
      physicaldrive 1E:1:23 (port 1E:box 1:bay 23, SAS, 600 GB, OK)
      physicaldrive 1E:1:24 (port 1E:box 1:bay 24, SAS, 600 GB, OK)

   Expander 249 (WWID: 500143801847A2FF, Port: 1E, Box: 1)

   Enclosure SEP (Vendor ID HP, Model D2700 SAS AJ941A) 248 (WWID: 500143801847A2FE, Port: 1E, Box: 1)

   SEP (Vendor ID PMCSIERA, Model SRC 8x6G) 250 (WWID: 5001438021A357BF)

[root@ixp0001-1c ~]#

Steps to identify faulty hard drive

Faulty hard drive will in the MSA connected to ixp000 1-1x
Disk drives mount in bays on the front of the enclosure. Bays are numbered sequentially from top to bottom and left to right. Bay numbers are indicated on the left side of each drive bay. These disk drives mount in the slots (bays) in the front of the system. The bays are numbered consecutively from left to right, starting with bay 1, and drives are commonly referred to by their bay number.
Disk drive LEDs: When a disk drive fails, both the amber Drive Failure LED and the amber System Fault LED are illuminated.

Replacement of hard drive

DISK DRIVE

Press the purple ejector button.
Pivot the release lever to the fully open position.
Pull the drive out by about 3 cm (1 in.) so that it is disconnected from the backplane connector.
When the disk is no longer spinning, remove the drive from the system.
Insert the replacement drive into the bay until the drive is against the backplane connector. Please find below the screen shot for your reference.
Push the release lever in until it engages the ejector button.
Observe the drive status LEDs to confirm that the replacement drive is functioning correctly.

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