Oracle Advanced Support Gateway Server X5-2
 
Oracle Server X6-2
 
Oracle Advanced Support Gateway Server X6-2
 
Oracle Server X5-2
 

PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: x64-CAP VCAP
 

Applies to:

Goal

How to Replace an Oracle Server X5-2, X6-2 PCIe Riser Card.

Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED:
No special skills required, Customer Replaceable Unit (CRU) procedure

TIME ESTIMATE: 30 minutes

TASK COMPLEXITY: 0

FIELD ENGINEER/ADMINISTRATOR INSTRUCTIONS:

PROBLEM OVERVIEW: An Oracle Server X5-2, X6-2 PCIe Riser Card needs replacement

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :

If the system is still up and functioning, customer should perform an orderly and graceful shutdown of applications and OS.  Then power off the server and remove the AC power cords from the system.

A data backup is not a prerequisite but is a wise precaution.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

X5-2 PCIe Riser Location and Differences:
http://docs.oracle.com/cd/E41059_01/html/E48312/napsm.z40000f91037240.html#scrolltoc

X6-2 PCIe Riser Location and Differences:
http://docs.oracle.com/cd/E62159_01/html/E62171/z40000f91037240.html#scrolltoc

1. Prepare the server for service.

1. Power off the server and disconnect the power cords from the power supplies.
2. Extend the server to the maintenance position in the rack.
3. Attach an anti-static wrist strap.
4. Remove the top cover.

2. Locate and Remove the PCIe Riser.

1. There are three external PCIe slots and one internal PCIe slot in the system. They are numbered 1, 2, and 3 from left to right when you view the server from the rear. (The internal PCIe slot 4 is reserved for an internal SAS controller)
2. The risers for slots 1 and 2 are different than the riser used for slot 3 and 4 and they should not be used in the incorrect slots, make sure the proper riser is used for the specific slot being replaced. The riser for slots 3 and 4 has two PCIe slots on it for use.
3. Identify the PCIe riser to be replaced and if there is a PCIe card installed in the riser disconnect any external or internal cables from the card. Note the cable locations and their order to ensure they are reinstalled in their proper locations.
4. For the slot 1 or 2 PCIe risers:
   
   1. Lift the green-tabbed latch on the rear of the server chassis next to the applicable PCIe slot to release the rear bracket on the PCIe card (If the riser does not have a PCIe card installed, then lift the latch to release the PCIe slot filler panel.)
   2. Lift the green-tabbed riser release lever on the PCIe riser with one hand and use your other hand to remove the riser from the motherboard connector.
   3. If there is a PCIe card installed in the riser, place the riser on an antistatic mat and note the slot in which the PCIe riser was originally installed; otherwise, set the PCIe riser aside.
5. For the Slot 3 and 4 PCIe riser:
   
   1. If there is a PCIe card installed in the riser, disconnect any external or internal cables. Note - Do not disconnect the SAS cable from the internal host bus adapter card until after you have removed the riser from the server.
   2. Open the green-tabbed latch located on the rear of the server chassis next to PCIe slot 3 to release the rear bracket on the PCIe card (If the riser does not have a PCIe card installed in slot 3, then lift the latch to release the PCIe slot 3 filler panel.)
   3. To release the riser from the motherboard connector, lift the green-tabbed lease lever on the PCIe riser to the open position.
   4. Slide the plastic PCIe card retainer, which is mounted on the side of the chassis, toward the front of the server to release the card(s) installed in the riser.
   5. Grasp the riser with both hands and remove it from the server.
   6. Disconnect the SAS storage drive (HDD) cables from the internal HBA card installed in PCIe slot 4.  Note the cable locations and their order to ensure they are reinstalled in their proper locations.
   7. Disconnect the super capacitor cable from the internal HBA card in slot 4.
   8. Place the riser and cards on an anti-static mat and make a note of the slot in which the PCIe riser was originally installed so that it can be reinstalled into it's proper slot.

3. Install the PCIe Riser.

1. Remove the replacment PCIe riser from it's anti-static bag and place on an anti-static mat.
2. For any PCIe cards installed in the riser insert the rear bracket that is attached to the PCIe card into the PCIe riser.
3. Hold the riser in one hand and use your other hand to carefully insert the PCIe card connector into the Riser.
4. Install the PCIe riser with the installed PCIe card into the server.
5. For the slot 1 or 2 risers:
   1. Raise the green-tabbed release lever on the PCIe riser to the open (up) position.
   2. Making sure to install the riser into the same position from which it was removed, gently press the riser into the motherboard connector until it is seated, and then press the green-tabbed release lever on the PCIe riser to the closed (down) position.
   3. Close the green-tabbed latch on the rear of the server chassis next to the applicable PCIe slot to secure the rear bracket on the PCIe card to the server chassis.
   4. If the riser does not have a PCIe card installed, install a PCIe slot filler panel and close the green-tabbed latch to secure the filler panel.
   5. If there were any external cables connected to the PCIe card, reconnect them.
6. For the PCIe slots 3 and 4 riser:
   
   1. Reconnect the SAS cable(s) to the internal HBA card. Be sure to connect the SAS cable for storage drives 0 through 3 (HDDs 0-3) to the connector that is farthest from the riser in which the HBA card is installed; otherwise, the server will incorrectly identify the storage drives when it is powered on.
   2. Reconnect the super capacitor cable to the internal HBA card in slot 4.
   3. Raise the green-tabbed release lever on the PCIe card to the open (up) position, and then gently press the riser into the motherboard connector until it is seated.
   4. Ensure that the rear bracket on the internal HBA card in PCIe slot 4 is connected to the slot in the server's chassis side wall. If the bracket is not connected, remove the riser and reposition it so that the rear bracket connects to the side wall, then gently press the riser into the motherboard connector.
   5. Slide the plastic PCIe card retainer that is mounted on the side of the chassis toward the back of the server to secure the card(s) installed in the riser.
   6. Press the green-tabbed release lever on the PCIe riser to the closed (down) position.
   7. To secure the rear bracket on the PCIe card to the server, close the green-tabbed latch on the rear of the server chassis.
   8. If the riser does not have a PCIe card installed in slot 3, install a PCIe slot filler panel and close the green-tabbed latch to secure the PCIe slot filler panel. If there is a PCIe card installed in slot 3 of the riser, reconnect any external or internal cables to the card.

4. Return the Server to operation:

1. Replace the top cover.
2. Remove any anti-static measures that were used.
3. Return the server to it's normal operating position within the rack.
4. Re-install the AC power cords and any data cables that were removed but not yet re-attached.
5. Power on the server. Verify that the Power/OK indicator led lights steady on.

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:

Boot up system and verify full functionality

REFERENCE INFORMATION:

Oracle Server X5-2 Documentation:
http://docs.oracle.com/cd/E41059_01/index.html

Oracle Server X6-2 Documentation:
http://docs.oracle.com/cd/E62159_01/index.html

This solution has no attachment