How to Replace a SPARC T7-2 Service Processor Module (SPM) [VCAP]

Asset ID:	1-71-1956843.1
Update Date:	2017-11-20
Keywords:

Solution Type Technical Instruction Sure

Solution 1956843.1 : How to Replace a SPARC T7-2 Service Processor Module (SPM) [VCAP]

Applies to:

SPARC T7-2 - Version All Versions and later
Information in this document applies to any platform.

Goal

How to Replace a SPARC T7-2 Service Processor Module (SPM)

Solution

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ESD Caution:

Circuit boards and drives contain electronic components that are extremely sensitive to static electricity. Ordinary amounts of static electricity from clothing or the work environment can destroy the components located on these boards. Do not touch the components along their connector edges.
Use a Antistatic Wrist strap. Attach one end of the strap to your wrist and the other end to the chassis, depending on what type of strap you use, with the adhesive end or the metal plug.
Use an Antistatic Mat. Place ESD-sensitive components such as motherboards, memory, and other PCBs on an antistatic mat.

Contamination Caution:

Dust particles of packaging material are number one cause of datacenter contamination. Make sure to remove all packaging material, up to the ESD safe packaging material, while still being outside the datacenter.

DISPATCH INSTRUCTIONS

WHAT SKILLS ARE REQUIRED?: No special skills required, Customer Replaceable Unit (CRU) procedure

Time Estimate: 30 minutes

Task Complexity: 0

REMOVAL/REPLACEMENT INSTRUCTIONS:

PROBLEM OVERVIEW: SPARC T7-2 Service Processor Module (SPM) Replacement

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :

DAMAGE ALERT: Perform a visual inspection of the replacement part to make sure that there are no damaged components, connectors, bent pins, damaged packages during shipping, etc. If the part is damaged, don't install it into the system, order a new part. Handle with caution and package carefully the return part to avoid any damages during shipping.

NOTE: When replacing the service processor (SP), you must backup/restore the configuration settings maintained in the SP. Before replacing the SP, save the configuration using the Oracle ILOM backup utility. Refer to the Oracle Integrated Lights Out Manager (ILOM) 3.2.x Documentation for instructions on Backing up and Restoring the Oracle ILOM configuration.

The customer should conduct an orderly software system shutdown. Then power down system and disconnect the power cords. A data backup is not a pre-requisite but is a wise precaution.

NOTE: For ALL scenarios where an AC power down or AC power cycle is required for a T7-x server, please always use the steps in doc 1571054.1 prior to physically removing AC power cables from the server.

WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE:

System firmware consists of two components, an SP component and a host component. The service processor (SP) firmware component is located on the SP, and the host component is located on the motherboard. In order for the server to operate correctly, these two components must be compatible.

NOTE: After replacing the service processor (SP), the new service processor (SP) firmware component must be compatible with the existing host firmware component. If the firmware components are incompatible, load new system firmware.

CAUTION: Ensure that all power is removed from the server before removing or installing the service processor (SP). You must disconnect the power cables from the system before performing these procedures.

CAUTION: These procedures require that you handle components that are sensitive to ESD. This sensitivity can cause the component to fail.

NOTE: The amber SP OK/Fault LED on the front panel will be lit when an SP fault is detected.

1. If possible, back up the Oracle ILOM configuration before removing the SP (After you replace the service processor (SP), restoring the service processor (SP) configuration will be easier if you previously saved the configuration using the Oracle ILOM backup utility. Refer to the Oracle ILOM documentation for instructions on backing up and restoring the Oracle ILOM configuration. To retain the same version of the system firmware with the new service processor (SP), note the current version before removing the service processor (SP)).

A) Prepare for servicing:
    1. Attach an antistatic wrist strap.
    2. Power off the server and unplug power cords from the power supplies.
    3. Remove the server from the rack.
    4. Remove the top cover.

B) Removing the service processor (SP)

1. Locate the service processor (SP).

NOTE: If you are removing the service processor (SP) because you are replacing the motherboard, set the service processor (SP) aside where it is protected from static.. You must reinstall the service processor (SP) on the new motherboard.

2. Remove the service processor by completing the following tasks:
    a. Grasp the service processor (SP) by the two grasp points and lift up to disengage the service processor (SP) from the connectors on the motherboard. (Remove the 2 screws on the Netra.)
    b. Lift the service processor (SP) up and away from the motherboard.

C) Installing the service processor (SP)

1. Install the service processor (SP) by completing the following tasks:
    a. Lower the side of the service processor (SP) with the Align Tab sticker at an angle down on the service processor (SP) tab on the motherboard.
    b. Press the service processor (SP) straight down until it is fully seated in its socket. (Insert the 2 screws on the Netra)

2. Return the server to an operational condition:
    a. Install the top cover.
    b. Return the server to the normal rack position.
    c. Reinstall the power cords to the power supplies.

3. Prior to powering on the server, connect a terminal or a terminal emulator (PC or workstation) to the service processor (SP) SER MGT port.

If the replacement service processor detects that the service processor (SP) firmware is not compatible with the existing host firmware, further action will be suspended and the following message will be displayed:

Unrecognized Chassis: This module is installed in an unknown or unsupported chassis. You must upgrade the firmware to a newer version that supports this chassis.

If you see the preceding message, continue to the next step 4. Otherwise, skip to Step 5.

4. Download the system firmware.
    a. Configure the service processor NET MGT port so that it can access the network, and log in to the service processor through the NET MGT port. Refer to the Oracle ILOM documentation for network configuration instructions.
    b. Download the system firmware.
Follow the firmware download instructions in the Oracle ILOM documentation and the specific firmware patch.

NOTE: You can load any supported system firmware version, including the firmware version that was installed prior to replacing the service processor (SP).

c. If you created a backup of your Oracle ILOM configuration, use the ILOM restore utility to restore the configuration of the replacement service processor (SP).
Refer to the Oracle ILOM documentation for instructions.

5. Power on the server.

6. Set ILOM date/time (-> set /SP/clock datetime=MMDDhhmmYYYY.ss)

7. The Solaris fallback image must be reloaded. This step can be performed when connected to the Service Processor using the Web Browser-Based Network Management Connection.

How to obtain the fallback image:
http://docs.oracle.com/cd/E53394_01/html/E54742/gplct.html

Note -
For step "c" the entry for product field would be "SPARC T7-1.....or T7-2, T7-4"
For step "d" select from the drop down...."SPARC T7-1 Fallback Boot 11.3" <------------- or whatever the correct version needs to be
For step "e" hit search and select correct version of fallback version and download file to a location available to the browser that will be used for the loading

How to update the fall back image via the BUI
https://docs.oracle.com/cd/E37444_01/html/E37446/gqcim.html

8. Verify the service processor functionality.

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE FE/ADMINISTRATOR NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
Boot system and monitor boot sequence for errors. Test functionality of system:
1. Run the Solaris "fmadm faulty" and SP/ILOM "show faulty" command to verify that the fault has been cleared.
2. Perform one of the following tasks based on your verification results:
* If the previous steps did not clear the fault, refer to doc 1004229.1 for information about the tools and methods you can use to diagnose and clear component faults.
* If the previous steps indicate that no faults have been detected, the component has been replaced successfully. No further action is required
3. Restart software applications per applicable administration guides to resume system operation.

PARTS NOTE:

https://support.oracle.com/handbook_private/Systems/SPARC_T7_2/components.html#SystemServiceProcessor

REFERENCE INFORMATION:

SPARC T7-2 Service Manual http://docs.oracle.com/cd/E54983_01/html/E54987/index.html

Oracle Integrated Lights Out Manager 3.2 Documentation
http://docs.oracle.com/cd/E37444_01/

Save

References

<NOTE:1571054.1> - Performing an AC power cycle on the T3/T4/T5/S7/T7/T8 Servers

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