Oracle FS1-2 Flash Storage System
 
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Instructions on how to replace a Controller PCIe (Peripheral Component Interconnect Express) Card in an FS1-2.

In this Document

Goal

Solution

References

Applies to:

Goal

The purpose of this document is to outline the steps required to replace an FS1-2 Controller PCIe Card using the Guided Maintenance.

Solution

DISPATCH INSTRUCTIONS

- WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED:

Product knowledge, FS1-2 Flash Storage System

TIME ESTIMATE: 60 minutes

TASK COMPLEXITY: 0

FIELD ENGINEER/ADMINISTRATOR INSTRUCTIONS:

PROBLEM OVERVIEW:

What: A Controller PCIe Card in an FS1-2 has failed and needs to be replaced.  PCIe Cards are plugged into a Riser which is then plugged into the motherboard.  PCIe Cards can be SAS HBAs for connections to Drive Enclosures or Fibre Channel HBAs for connections to data hosts.

Where: There will be a System Alert that identifies the problem Controller PCIe Card. 

Why: An FS1-2 Controller PCIe Card has failed.

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY?

The Controller with the PCIe Card failure will have a warning status.  The other Controller must have a normal status as this procedure requires a Controller failover.  The problem Controller must be powered off in order to replace the failed PCIe Card.

QRC for this procedure:

WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE:

1. If the Controller is disabled, please execute the following commands to clear the failure history so that the Controller will boot when power is reapplied:
   
   
   fscli login -u pillar -oracleFs <shared IP address of FS1-2>
   fscli controller -modifyAgentHaFlags -controller /CONTROLLER-0X -clearWsCounter
   fscli controller -reenable -controller /CONTROLLER-0X
   fscli controller -rejoin -controller /CONTROLLER-0X
     
   
   NOTE: Above commands require usage of the Oracle Support login of "pillar" to execute and use the appropriate Controller fqn (/CONTROLLER-01 or CONTROLLER-02) for /CONTROLLER-0X.
     
   
   
2. Prepare the FS1-2 System for Service Procedure.
1. Disable Call-Home to prevent spurious alerts (see <Document 1942676.1> FS System: How to disable Call Home to prevent Automatic Service Request ASR Generation).
2. Use ESD precautions.
3. Log into Oracle FS System Manager to access Guided Maintenance:
1. Select System tab
2. In the navigation tree, expand Hardware and select Controllers
3. In the main window, right click on the Controller with the failed PCIe Card and select View.
4. In the pop-up View Controller window, select failed PCIe HBA Card and then click on Next.
5. Follow the steps in Guided Maintenance to identify and place the Controller offline.
   
   
3. Access the failed PCIe Card.
1. Deploy the anti-tip legs in the front of the rack.
2. Slide the Controller into the service position.
3. Unplug both power cords.
4. Loosen the two captive screws in the rear of the Top Cover.
5. Slide the Top Cover back and remove.
6. There are 3 Risers in each Controller:
1. Riser 1 is next to the power supplies and contains slots 1 and 4.
2. Riser 2 is in the middle and contains slots 2 and 5.
3. Riser 3 is on the left and contains slots 3 and 6.
7. Unplug any external cables connected to the HBA(s) in the Riser that contains the failed PCIe Card - suggest they be labeled to make reconnections easier.
   
   
4. Remove the failed PCIe Card.
1. Loosen the two captive screws that secure the Riser to the motherboard and then lift the Riser and HBA(s) clear of the Controller chassis.
2. If the failed Riser is #3, push down on the green tab to release the PCIe Card retainer and rotate it 180 degress to free it's PCIe Cards.
3. After noting which Riser slot the failed HBA is located in (bottom slots are 1-3, upper slots 4-6), remove it from the Riser.  HBA(s) must be returned to the same slot they came from.
   
   
5. Install the replacement PCIe Card.
1. Insert the replacement PCIE CARD removed in step 4-c into the same slot in the Riser.
2. If Riser #3 was removed, lock the PCIe Card retainer back in place.
3. Install the Riser back into the motherboard.
4. Secure the Riser and HBA(s) in place using the 2 captive screws.
   
   
6. Reassemble Controller components.
1. Reconnect any external cables to the same HBA(s) as they were removed from in step 3-g.
2. Close the Top Cover.
3. Tighten the two captive screws in the rear of the Top Cover.
   
   
7. Return Controller to FS1-2 System.
1. Plug in both power cords.
2. Return the Controller to the rack position.
3. Return the anti-tip legs to their normal position.
4. When finished, re-enable Call-Home.

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:

 Confirm that the replacement PCIe card was successful - the System Alert associated with it should be gone and the FS1-2 should be normal/green.

REFERENCE INFORMATION:

 From the Oracle Help Center: http://docs.oracle.com/en/storage/#fla select the Oracle Flash System Documentation Library for more information.

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