Diameter Signaling Router (DSR) - How To Clear Alarm Id 32308

Asset ID:	1-71-1953128.1
Update Date:	2016-05-27
Keywords:

Solution Type Technical Instruction Sure

Solution 1953128.1 : Diameter Signaling Router (DSR) - How To Clear Alarm Id 32308 - Server Provisioning Network Error

Applies to:

Oracle Communications Diameter Signaling Router (DSR) - Version DSR 4.1 and later
Information in this document applies to any platform.

Goal

How to clear the alarm:

EVENT_NUMBER: 32308
  NAME: Server Provisioning Network Error
  INSTANCE: SNMPv2-MIB::sysName=169.xxx.x.x
  SERVER: dsrSO-LAB-DSR-a

Solution

This is a known issue, present in DSR4 and DSR5 , documented under PR241656 / BugID 19119475. The fix is delivered in DSR7.0

If a user enables Customer Router Monitoring (essentially an automatic PING facility against the gateways defined in network element XML file, assumed to be routers), and if the gateway is unreachable for any reason (such as IMI on 169.x.x.x network, for which no router exists), then this alarm will be raised. Disabling the facility will fail to clear the alarm, and it must be cleared manually at the command line.

1) Verify that Customer Router Monitoring is 'Disabled' in the GUI
2) At command line of the originating server, execute 'alarm.put...' against the alarm & instance to clear.
3) Clear alarm with alarmMgr

References

<BUG:19119475> - [241656]CUSTOMER ROUTER MONITORING FAILS TO ENABLE, DISABLE
<NOTE:1906556.1> - Alarm Event 32313 - Server Default Route Network Error

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