Oracle FS1-2 Flash Storage System
 
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Instructions on how to replace a Pilot Riser in an FS1-2.

In this Document

Goal

Solution

References

Applies to:

Goal

The purpose of this document is to outline the steps required to replace an FS1-2 Pilot Riser using the Guided Maintenance.

Solution

DISPATCH INSTRUCTIONS

- WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED:

Product knowledge, FS1-2 Flash Storage System

TIME ESTIMATE: 50 minutes

TASK COMPLEXITY: 0

FIELD ENGINEER/ADMINISTRATOR INSTRUCTIONS:

PROBLEM OVERVIEW:

What: A Pilot Riser in an FS1-2 has failed and needs to be replaced.  Risers are cards that plug into the motherboard and provide PCIe slots PCIe cards to be installed parallel to the motherboard.

Where: There will be a System Alert that identifies the problem Pilot. 

Why: An FS1-2 Pilot Riser has failed.

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY?

The Pilot with the Riser failure will have a warning status.  The other Pilot must have a normal status as this procedure requires a Pilot failover if the problem is detected on the current active Pilot.  The problem Pilot must be powered off in order to replace the failed Riser.

 QRC for this procedure:

WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE:

1. Prepare FS1-2 for service procedure.
1. #Disable Call-Home to prevent spurious alerts (see <Document 1942676.1> FS System: How to disable Call Home to prevent Automatic Service Request ASR Generation).
2. Use ESD precautions.
3. Log into Oracle FS System Manager to access Guided Maintenance:
1. Select System tab
2. In the navigation tree, expand Hardware and select Pilots
3. In the main window, right click on the Pilot with the failed Riser and select Repair Pilot.
4. In the pop-up Pilot Repair window, select Riser from the pull-down menu and the click on Next.
5. Follow the steps in Guided Maintenance to identify and place the Pilot offline.
   
   
2. Access the PCIe riser.
1. Deploy the anti-tip legs in the front of the rack.
2. Slide the Pilot into the service position.
3. Unplug both power cords.
4. Open the Fan door to make top cover removal easier.
5. Slide the Top Cover back and remove.
   
   
3. Remove the Riser.
1. Lift the release tab and lift the Riser and HBA clear of the Pilot chassis.
2. While not required, it may make the process easier to unplug the SAS cables connected to the SAS HBA in slot 3's Riser.
3. Note the slot the SAS HBA is in and then remove it from the Riser.
   
   
   NOTE: If the Pilot is an X5-2 version, check to see if an Oracle System Assistant (OSA) USB drive is installed internally on the Pilot motherboard.  If one is installed, proactively remove it.  While having the OSA USB drive installed does not affect day to day operations of the FS1-2, it will create problems if the Pilot needs to be re-imaged in the future.
   
   
   
4. Install the replacement riser.
1. Install SAS HBA into the same slot of the replacement Riser.
2. Reconnect the SAS cables to the HBA if removed in step #10.
3. Install the Riser back into the motherboard.  Be sure to catch the slot on the chassis with the tab on the SAS HBA.
4. Lock the Riser and SAS HBA in place by returning the release tab to the secure position.
5. Close the Top Cover.
6. Close Fan door.
   
   
5. Return the Pilot to the FS1-2 system
1. Plug in both power cords.
2. Return the Pilot to the rack position.
3. Return the anti-tip legs to their normal position.
4. When finished, re-enable Call-Home.

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:

 Confirm that the replacement Riser was successful - the System Alert associated with it should be gone and the FS1-2 should be normal/green.

Note: because the Pilot must cold start, it may take as long as 10 minutes for the boot process to complete and the Pilot to return to a normal status.

REFERENCE INFORMATION:

From the Oracle Help Center: http://docs.oracle.com/en/storage/#fla select the Oracle Flash System Documentation Library for more information.

References

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