Oracle FS1-2 Flash Storage System
 
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Instructions on how to replace a Pilot DIMM in an FS1-2.

In this Document

Goal

Solution

References

Applies to:

Goal

The purpose of this document is to outline the steps required to replace an FS1-2 Pilot DIMM using the Guided Maintenance.

Solution

DISPATCH INSTRUCTIONS

- WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED:

Product knowledge, FS1-2 Flash Storage System

TIME ESTIMATE: 45 minutes

TASK COMPLEXITY: 0

FIELD ENGINEER/ADMINISTRATOR INSTRUCTIONS:

There are also animation videos that details the replacement procedure available at the Oracle Server Animations .

PROBLEM OVERVIEW:

What: A Pilot DIMM in an FS1-2 has failed and needs to be replaced.

Where: There will be a System Alert that identifies the problem Pilot but not the DIMM location. 

Why: An FS1-2 Pilot DIMM has failed.

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY?

The Pilot with the DIMM failure will have a warning status.  The other Pilot must have a normal status as this procedure requires a Pilot failover if the problem is detected on the current active Pilot.  The problem Pilot must be powered off in order to replace the failed DIMM.

 QRC for this procedure:

WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE:

1. Prepare FS1-2 for service procedure.
1. Disable Call-Home to prevent spurious alerts (see <Document 1942676.1> FS System: How to Disable Call-Home to Prevent Automatic Service Request (ASR) Generation).
2. Use ESD precautions.
3. Log into Oracle FS System Manager to access Guided Maintenance:
1. Select System tab
2. In the navigation tree, expand Hardware and select Pilots
3. In the main window, right click on the Pilot with the failed DIMM and select Repair Pilot.
4. In the pop-up Pilot Repair window, select the failed DIMM from the pull-down menu and the click on Next.
5. Follow the steps in Guided Maintenance to identify and place the Pilot offline.
   
   
2. Access the DIMM.
1. Deploy the anti-tip legs in the front of the rack.
2. Slide the Pilot into the service position.
3. Unplug both power cords.
4. Open the Fan door to make top cover removal easier.
5. Slide the Top Cover back and remove.
   
   
3. Remove the DIMM.
1. Using the Fault Remind button on the Pilot motherboard, locate the failed DIMM.
2. Press the release tabs on both ends of the DIMM to remove it.
   
   NOTE: If the Pilot is an X5-2 version, check to see if an Oracle System Assistant (OSA) USB drive is installed internally on the Pilot motherboard.  If one is installed, proactively remove it.  While having the OSA USB drive installed does not affect day to day operations of the FS1-2, it will create problems if the Pilot needs to be re-imaged in the future.
   
   
   
4. Install replacement DIMM.
1. Close the Top Cover being certain to catch the mushroom tabs in the front to secure it.  Failure to do so will inhibit the Pilot being slid back into the rack.
2. Close Fan door.
3. Plug in both power cords.
   
   
5. Return Pilot to FS1-2 system.
1. Return the Pilot to the rack position.
2. Return the anti-tip legs to their normal position.
3. Log into the ILOM to confirm the fault has cleared.
   
   1. Start Fault Management Shell:
      
      ->start /SP/faultmgmt/shell
      Are you sure you want to start /SP/faultmgmt/shell (y/n)? y
      
      faultmgmtsp>
       
   2. List the active faults:
      
      faultmgmtsp> fmadm faulty -a
       
   3. If the newly replaced component is still listed as a fault, it can be cleared by using the replaced option on the appropriate slot number:
      
      faultmgmtsp> fmadm faulty replaced DIMM_##
        
   4. Confirm fault is cleared:
      
      faultmgmtsp> fmadm faulty -a
      No faults found
      faultmgmtsp> exit
      
       
4. When finished, re-enable Call-Home.

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:

 Confirm that the replacement DIMM was successful - the System Alert associated with it should be gone and the FS1-2 should be normal/green.

Note: It may take as long as 10 minutes for the pilot boot process to complete and the system to return to a normal status.

REFERENCE INFORMATION:

From the Oracle Help Center: http://docs.oracle.com/en/storage/#fla select the Oracle Flash System Documentation Library for more information.

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