Oracle FS1-2 Flash Storage System
 

PLA-Support>Sun Systems>DISK>Flash Storage>SN-EStor: FSx
 

In this Document

Goal

Solution

References

Applies to:

Goal

This document provides the steps necessary to upload a Manual Log Collection so that it is attached to a specific Service Request (SR).

This document includes steps for either the Graphical User Interface (GUI) or Command Line (CLI).

• Using the GUI with the R6 Release
• Using the CLI with the R6 Release
• Using the CLI with the R6 Release and with call-home non functional

Solution

Using the GUI with the R6 Release

1. If you already have an open SR, skip to step 2. Otherwise, create a new SR in My Oracle Support (MOS) and describe the technical issue (refer to <Document 1544005.2> My Oracle Support 'How-to' Series: How to validate your access and create, manage, and escalate Hardware, Software or Cloud Service Requests. Note in the Service Request that you will be creating manual logs and sending them to the Call-Home Server.
   
   
2. Log into the Oracle FS System Manager GUI.
   
   
3. Select the "Support" tab at the top of the screen, then select "System Logs".
   
   
   
   
   
4. Select "Actions -> Create".  You can also right-click in the logs area of the screen and select "Create".
   
   
   
   
   
5. Select the desired options using the image below as a guide, including SAN Hosts for host FS Path Manager log collection if this issue is related to interaction with SAN Hosts.
   
   
   It is recommended to select all the components unless advised differently by the support representative.
    
   
   
6. Select "Send to Call-Home server".
   
   
7. Enter the SR number in the "Notes" field. The SR number must be the first entry in this field, with white space between it and any other notes. For detailed notes regarding the log bundle, please enter them in the MOS SR.
   
   
   
   
   
8. Then press OK to start the log collection.
   
   
9. Select OK on the confirmation screen to confirm the collection.
   
   
   
   
   
10. The FS1 will collect the log bundle, and automatically transfer the log bundle to the Call-Home Server. As the log bundle is received, it will be automatically linked to the MOS Service Request number that was entered in the "Notes" field and notify the SR owner. If for any reasons you need to manually transfer the log bundle to Oracle, please follow the instructions in <Document 1547088.2> How to Upload Files to Oracle Support.

 
Using the CLI with the R6 Release

1. Log into fscli:
   
   
   fscli login -u <username> -oracleFs <FS1 IP>
    
   
   Example:
   
   
   # fscli login -u administrator -oracleFs xxx.xxx.xxx.xxx
   
   Password: <mypassword>
   
   Login Successful
   
   *****************************************************
   **                                                 **
   **  This is a company computer system with access  **
   **  restricted to those with proper authorization. **
   **  Authorized parties are restricted to those     **
   **  functions which have been assigned to perform  **
   **  work related duties.  Any unauthorized access  **
   **  will be investigated and prosecuted to the     **
   **  full extent of the law.  If you are not an     **
   **  authorized user, disconnect now.               **
   **                                                 **
   *****************************************************
   
   #
    
   
   
2. Collect the system log:
   
   
   • Collecting all the information:
     
     
     
     The SAN host logs, the Oracle FS CLI logs, and the replication appliance logs are collected only if the following criteria are met:
     
         *   There is a SAN host running the Oracle FS Path Manager in your
             environment.
     
         *   At least one FSCLI executable is installed on the clients in your
             environment. The FSCLI client has at least one administrator logged
             in to the Oracle FS System.
     
         *   If your system supports a replication appliance, the appliance must
             be connected to the Oracle FS System, and an administrator is logged
             in to the management software for the appliance.
      
     
     
     fscli system_log -collect -all -sendToCallHome -collectionReason <Oracle SR number>
      
     
     
     Where:
     
     -all: Requests the collection of all system information.
     -sendToCallHome: Directs the system information and logs to be sent to the Call‐Home server as soon as the collection operation completes.
     -collectionReason: Specifies the reason for performing the log collection. By entering the Oracle SR number, you allow the My Oracle System to automatically attach these new logs to the existing SR.
      
     
     
   • With the collection of logs from specific SAN hosts:
     
     
     fscli system_log -collect -all -sanhost <sanhost‐id‐or‐fqn [, sanhost‐id‐or‐fqn]> -sendToCallHome -collectionReason <Oracle SR number>
      
     
     
     You can include up to 10 SAN hosts.
      
     
     
     

Using the CLI with the R6 Release and with call-home non functional

1. Log into fscli:
   
   
   fscli login -u <username> -oracleFs <FS1 IP>
     
   
   Example:
   # fscli login -u administrator -oracleFs xxx.xxx.xxx.xxx

   Password: <mypassword>

   Login Successful

   *****************************************************
   ** **
   ** This is a company computer system with access **
   ** restricted to those with proper authorization. **
   ** Authorized parties are restricted to those **
   ** functions which have been assigned to perform **
   ** work related duties. Any unauthorized access **
   ** will be investigated and prosecuted to the **
   ** full extent of the law. If you are not an **
   ** authorized user, disconnect now. **
   ** **
   *****************************************************

   #

     
   
   
2. Collect the system log:
   
   
   
   • Collecting all the information:
     
     
     The SAN host logs, the Oracle FS CLI logs, and the replication appliance logs are collected only if the following criteria are met:

     * There is a SAN host running the Oracle FS Path Manager in your
     environment.

     * At least one FSCLI executable is installed on the clients in your
     environment. The FSCLI client has at least one administrator logged
     in to the Oracle FS System.

     * If your system supports a replication appliance, the appliance must
     be connected to the Oracle FS System, and an administrator is logged
     in to the management software for the appliance.

      
     
     
     # fscli system_log -collect -all -collectionReason <Oracle SR number>
      
     
     
     Where:

     -all: Requests the collection of all system information.
     -collectionReason: Specifies the reason for performing the log collection. By entering the Oracle SR number, you allow the My Oracle System to automatically attach these new logs to the existing SR.

      
     
     
   • With the collection of logs from specific SAN hosts:
     
     
     fscli system_log -collect -all -sanhost <sanhost‐id‐or‐fqn [, sanhost‐id‐or‐fqn]> -collectionReason <Oracle SR number>
      
     
     
     You can include up to 10 SAN hosts.
      
     
     
3. Obtain the name of the log file you generated:
   
   
   # fscli system_log -list
     
   
   
4. Download the log bundle:
   
   
   # fscli system_log -download -logBundle <logbundle name obtained in step 3> -file <filename>
     
   
   
5. Follow the instructions in <Document 1547088.2> How to Upload Files to Oracle Support to transfer the logs to Oracle

References

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