VLE - How to initiate a manual ASR to collect support file bundle (SFB) ATR:1938834.1:2

Asset ID:	1-71-1938834.1
Update Date:	2018-04-16
Keywords:

Solution Type Technical Instruction Sure

Solution 1938834.1 : VLE - How to initiate a manual ASR to collect support file bundle (SFB) ATR:1938834.1:2

Applies to:

Sun Virtual Library Extension (VLE) - Version 1.0 and later
Information in this document applies to any platform.

Goal

Initiate commands to collect Support File Bundle (SFB) on the VLE and locate the file to attach to SR or send back to Oracle for review.

Solution

DISPATCH INSTRUCTIONS
   WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED?: VLE Trained, Solaris skills
   TIME ESTIMATE: 60 Minutes
   TASK COMPLEXITY: 2

FIELD ENGINEER/ADMINISTRATOR INSTRUCTIONS:
   PROBLEM OVERVIEW: How to collect VLE support file bundle files for sending to VLE support for remote troubleshooting.

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY?: Must be able to log into the VLE server Solaris command lineand CAM must be running.

WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE?:

Use putty or ssh program of your choice.

Log into the system as user: vleadmin and password 0racle! or on systems running 1.3 and below use user: vleadmin and password: vleadmin

Determine version running on system:

vleadmin@SVCVLE02:~$ pkginfo -x SUNWvle
SUNWvle Sun Virtual Library Extension Software
(i386,sparc) Release 1.4.2 Revision 27785

To Generate a Support File Bundle (SFB) using manual ASR do the following:

For version 1.4 and higher, log into the VLE and from the terminal, enter the below 2 commands:

sudo /opt/SUNWsefms/bin/ManualASR
sudo /opt/SUNWsefms/bin/rasagent

Example:
vleadmin@SVCVLE02:~$ sudo /opt/SUNWsefms/bin/ManualASR
vleadmin@SVCVLE02:~$ sudo /opt/SUNWsefms/bin/rasagent
Monitoring device SVCVLE02
No target baseline info available for SVCVLE02
No events created for SVCVLE02
Creating health messages for SVCVLE02
Saving SVCVLE02 data...
Finished saving SVCVLE02 data.

Monitoring device 1209FMD049
....
<SNIP>
....
Finished saving SVCVLE02_vle data.

Task completed successfully.
vleadmin@SVCVLE02:/var/opt/StatusService/output/archive$

Once the above commands are executed it can take up to 10 minutes for the Support File Bundle (SFB) to be created.

The finished SFB will be located in the following directory on the system.
/var/opt/StatusService/output/archive

Use the below command to locate and find your file, then copy the file from the system using winscp or filezilla.

Example:

vleadmin@SVCVLE02:~$ ls -ltrh /var/opt/StatusService/output/archive
<SNIP>
-rwxr-xr-x   1 vleadmin staff       679K Oct 23 00:04 AK00039802-SVCVLE02-2014.10.23_00.00.01.tar.bz2
-rwxr-xr-x   1 vleadmin staff       691K Oct 24 00:04 AK00039802-SVCVLE02-2014.10.24_00.00.01.tar.bz2
-rwxrw-rw-   1 vleadmin staff        447 Oct 24 13:43 SupportFileCollection_test_msg.txt
-rwxrw-rw-   1 vleadmin staff        385 Oct 24 13:43 SupportFileCollection_msg.txt

In this example the SFB that was just created is AK00039802-SVCVLE02-2014.10.24_00.00.01.tar.bz2.

Using the ls -ltrh lists the files in reverse time and the latest SFB will be in the bottom of the output.

This file should be uploaded to the SR, you can follow How to Upload Files to Oracle Support (Doc ID 1547088.2)

For version 1.3 and below, log into the VLE and from the terminal, enter the below 2 commands:

pfexec /opt/SUNWsefms/bin/ManualASR
pfexec /opt/SUNWsefms/bin/rasagent
The resulting file will be located in the following directory.
"/opt/SUNWexplo/output/archive/SystemStatus-yyyy.mm.dd_hh.mm.ss/"
Once the SFB is created you can follow How to Upload Files to Oracle Support (Doc ID 1547088.2 to upload to the SR.

Note – For multi-node VLE systems (VLE 1.1 and higher), when the ManualASR and rasagent commands are executed, manual ASRs and corresponding support file bundles are generated only from the node within the VLE that the commands are executed on.

Upload all files collected for VLE support review

-- My Oracle Support (files less than 2GB) via your web browser
-- Diagnostic Assistant (Part of the STB bundle and RDA.)
-- Standard tools (Filezilla, cURL, winSCP) based upload to transport.oracle.com
-- Secure File Transfer (SFT) for proactive files

Please note that you should no longer use Supportfiles.sun.com, supportuploads.sun.com, sftp.oracle.com when uploading files to Oracle support.

-- View the “Uploading support data to Service Requests” video.
-- Visit Uploading Files to Oracle Support (DOC ID 1547088.2) for further information.

OBTAIN CUSTOMER ACCEPTANCE
WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE?: N/A

PARTS NOTE: N/A

REFERENCE INFORMATION: Refer to the VLE documentation Doc ID 1471567.1

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