Steps to Clear Alarm Event 31207 - Process Resource Monitoring Fault (Alarm Due to a Race Condition)

Asset ID:	1-71-1932464.1
Update Date:	2015-07-31
Keywords:

Solution Type Technical Instruction Sure

Solution 1932464.1 : Steps to Clear Alarm Event 31207 - Process Resource Monitoring Fault (Alarm Due to a Race Condition)

Applies to:

BNS Platform Hardware - Version DSR 4.0 to DSR 6.0 [Release DSR 4.0 to DSR 6.0]
Information in this document applies to any platform.

Goal

Steps to clear Alarm Event 31207

TIMESTAMP:
NETWORK_ELEMENT: OAM-XX
SERVER: MP-XX
SEQ_NUM: 27951722
EVENT_NUMBER: 31207
SEVERITY: MINOR
PRODUCT: Platform
PROCESS: ProcWatch
TYPE: SW
INSTANCE:
NAME: Process Resource Monitoring Fault
DESCR: The process resource monitor (ProcWatch) is impaired by a s/w fault
ERR_INFO:
GN_INTERN/WRN ThreshRun missing from data object [SysMetricData.cxx:500]
^^ Metric: TxPerConnQueue, subId: 2852 [SysMetricData.cxx:501]
^^ [36178:SysMetricData.cxx:1046]

Solution

Problem Description:
It is a stuck alarm due to a race condition. BugDb 19112198 -- Fixed version: 6.0, the workaround to clear the alarm is to restart ProcWatch.

Workaround steps:
Non-Intrusive commands to be executed on MP:

1. Log into the MP via CLI.
2. Execute command: pl | grep -i ProcWatch (note PID on ProcWatch)

3. Execute command: pm.set off ProcWatch
4. Execute command: pm.set on ProcWatch

5. Execute command: pl | grep -i ProcWatch (note PID on ProcWatch changed from step 2)

6. Exit MP CLI.

7. Verify Alarm Event 31207 has Cleared from OAM GUI.

References

<BUG:19112198> - [212585]ALARM 31207 PROCESS RESOURCE MONITORING FAULT CONTINUOUSLY SEEN

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