SL8500 - How To Remove Tapes In The Drop-Off Cells

Asset ID:	1-71-1926556.1
Update Date:	2018-04-19
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Solution Type Technical Instruction Sure

Solution 1926556.1 : SL8500 - How To Remove Tapes In The Drop-Off Cells

Related Items


Sun StorageTek SL8500 Modular Library System

Related Categories


PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: TAPE-CAP VCAP

When a robot attempts to re-initialize and it finds a tape cartridge in its hand, it must place the 'found' cartridge in a drop-off cell in the library to complete re-initialization.  On older versions of SL3000 & SL8500 firmware, the tape placed in the drop-off cells are not always immediately placed into the library.
When a robot attempts to re-initialize with a tape cartridge in hand and the drop-off cell is already full, then the robot fails initialization.  The tape cartridge must be removed from the library and re-entered through the CAP by a Oracle Field Service Engineer.

In this Document

Goal

Solution

Applies to:

Sun StorageTek SL8500 Modular Library System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

When a robot attempts to re-initialize and it finds a tape cartridge in its hand, it must place the 'found' cartridge in a drop-off cell in the library to complete re-initialization. On older versions of SL3000 & SL8500 firmware, the tape placed in the drop-off cells are not always immediately placed into the library.
When a robot attempts to re-initialize with a tape cartridge in hand and the drop-off cell is already full, then the robot fails initialization. The tape cartridge must be removed from the library and re-entered through the CAP by a Oracle Field Service Engineer.

Goal

Remove tape cartridge from drop-off cell, allow robot to re-initialize & re-enter tape from the CAP (Cartridge Access Port).

Solution

DISPATCH INSTRUCTIONS
   WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED?: Familiar with SL8500 library & attached drives
   TIME ESTIMATE: 30 minutes
   TASK COMPLEXITY: 0

FIELD ENGINEER/ADMINISTRATOR INSTRUCTIONS:
   PROBLEM OVERVIEW: Tape cartridges have been left in the system drop off cells preventing the robot from initializing.
   WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY?:

Library can be online. Use Service Safety Door to access correct side of library.

WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE?:

Remove tape cartridge from drop-off cell, allow robot to re-initialize & re-enter tape from the CAP (Cartridge Access Port).
1. Remove tapes from the robot drop-off cells:
    a. Close the SSD (Service Safety Door) on the left side.
    b. Remove any tapes from the drop off slot.
    c. Center the SSD.
    d. Initialize the left side robot.
    e. If there is also a problem with the right side robot, follow instruction steps "a" through "d" but referencing the right side and the right robot.
2. Reboot the failing robot(s).

OBTAIN CUSTOMER ACCEPTANCE
WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE?:

Center the Service Safety Door.

PARTS NOTE:

None

REFERENCE INFORMATION:

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