First Steps when Flashcard shows as Missing or Under-performing

Asset ID:	1-71-1910889.1
Update Date:	2015-08-04
Keywords:

Solution Type Technical Instruction Sure

Solution 1910889.1 : First Steps when Flashcard shows as Missing or Under-performing

Applies to:

Exadata X4-2 Hardware - Version All Versions to All Versions [Release All Releases]
Exadata X3-2 Hardware - Version All Versions to All Versions [Release All Releases]
Oracle Exadata Storage Server Software - Version 11.2.1.2.0 to 12.1.1.1.1 [Release 11.2 to 12.1]
Oracle Exadata Hardware - Version 11.2.0.1 to 11.2.3.1.1 [Release 11.2]
Information in this document applies to any platform.
When one or more Flashcards are showing as Missing or Under-performing, what are the first steps

Goal

When one or more Flashcards are showing as Missing or Under-performing, before opening an SR for replacement, what are the first steps.

Solution

When one or more Flashcards are showing as Missing or Under-performing, before opening an SR for a scheduled replacement, hardware engineering requests these steps be performed.

Query using these commands:

cellcli -e list flashcache detail
cellcli -e "list celldisk where disktype=flashdisk and status!=normal"

If anything is not normal, reboot storage cell per:

<Document : 1188080.1> - Steps to shut down or reboot an Exadata storage cell without affecting ASM

Re-query per commands:

cellcli -e list flashcache detail
cellcli -e "list celldisk where disktype=flashdisk and status!=normal"

If everything is now normal then the issue is now resolved.

If everything is not normal, than an SR needs to be raised.

References

<NOTE:1188080.1> - Steps to shut down or reboot an Exadata storage cell without affecting ASM

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