How to clear Alarm Event 22103 - SCTP connection impaired for connection, when connection is taking traffic and is a false alarm.

Asset ID:	1-71-1908167.1
Update Date:	2018-03-06
Keywords:

Solution Type Technical Instruction Sure

Solution 1908167.1 : How to clear Alarm Event 22103 - SCTP connection impaired for connection, when connection is taking traffic and is a false alarm.

Applies to:

Oracle Communications Diameter Signaling Router (DSR) - Version DSR 5.0 and later
Information in this document applies to any platform.

Goal

To clear Alarm Event 22103 - SCTP connection impaired for connection, when connection is taking traffic and is a false alarm.

Solution

Execute steps to clear false alarm:

1. Compare the current time to the timestamp of the Alarm Event.

Note: Proceed to step 2 if the Alarm Event does not update after 300 seconds.

2. Execute command from server to verify alarm:
  "ra.stat"
  Note: The false alarm will not display in output. Continue to step 3.
3. Execute command from server that generated alarm:
  "alarm.put –e 22103 –s 5 –i <INSTANCE>"
  Note: Proceed with step 4 if alarm clears and sets.
4. Execute Disable/Enable Connection from SOAM GUI.

The steps above will clear the false alarm.

Example:

TIMESTAMP:
NETWORK_ELEMENT:
SERVER:
SEQ_NUM:
EVENT_NUMBER: 22103
SEVERITY: MINOR
PRODUCT: DPI
PROCESS: dsroam
TYPE: DIAM
INSTANCE: S6a_xxxx
NAME: SCTP Connection Impaired
DESCR: One or more paths of the SCTP connection went down
ERR_INFO: Condition may require attention if persists

Attachments

This solution has no attachment