EAGLE 42.0.1 :: STP Measurements Do Not Get Transferred to Eagle Element Management System (EMS) Sometimes

Asset ID:	1-71-1906530.1
Update Date:	2017-02-15
Keywords:

Solution Type Technical Instruction Sure

Solution 1906530.1 : EAGLE 42.0.1 :: STP Measurements Do Not Get Transferred to Eagle Element Management System (EMS) Sometimes

Applies to:

Oracle Communications EAGLE (Hardware) - Version EAGLE 42.x and later
Tekelec

Goal

Measurement reports sometimes did not reach the EMS server from Eagle.
During this time; Following FTP failure UAMs are observed:

    ****Logged 14-04-01 04:05:14****
    4739.1253    CARD 1113     INFO    Report transfer failure FTP Server
                 IP: 10.###.##.#             FTP Error: 597
                 File Name: CLLI_abcd-sctpasoc_0401_040O,?
                 Report Date:14-04-01 Time:04:05:14
    ****Logged 14-04-01 04:05:15****
    4740.1254    CARD 1113     INFO    Scheduled transfer failure
                 IP: ---------------         FTP Error: 0
                 File Name: -------------------------------
                 Report Date:14-04-01 Time:04:05:14

Solution

NOTE:
PR 210233 is already for this issue and is resolved in Eagle Release 44.0.0-64.23.0

However specifically for this customer; they had Integrated Measurements which means MCPM cards are not required to send the measurement data to EMS. However; they are still in system. They may be causing issues due to which The OAM cards are not able to transfer files properly. So I requested below mentioned steps.
1. Remove card 1101 and 1103 from the system
2. Run following to check which OAM card is active and which one is standby
a. rept-stat-card:loc=1113
b. rept-stat-card:loc=1115
Currently I see 1113 is standby and 1115 is active on this STP. In next steps; I will use them as examples
  1113 133-038-017 E5MCAP OAMHC IS-NR Standby -----
  1114 ----------- E5TDM IS-NR Active -----
  1115 133-038-017 E5MCAP OAMHC IS-NR Active -----
  1116 ----------- E5TDM IS-NR Active -----

3. Run following on standby card first
a. init-card:loc=1113 (where 1113 is location of Standby card found in step2)
4. Wait for system to come back to DUPLEX mode
5. When system is back to DUPLEX mode; run following on active card:
a. Init-card:loc=1115 (where 1115 is location of active card found in step2)
6. Wait for system to come back to DUPLEX mode
7. Wait for 15 minutes
a. rtrv-log:num=100:snum=1251:enum=1254
8. Check if alarms are not appearing now for FTP failure

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