How to Replace a Sun Server X4-8, Oracle Server X5-8 HDD

Asset ID:	1-71-1684976.1
Update Date:	2018-05-15
Keywords:

Solution Type Technical Instruction Sure

Solution 1684976.1 : How to Replace a Sun Server X4-8, Oracle Server X5-8 HDD

Applies to:

Sun Server X4-8 - Version All Versions and later
Oracle Server X5-8 - Version All Versions and later
Information in this document applies to any platform.

Goal

How to Replace a Sun Server X4-8, Oracle Server X5-8 HDD.

Solution

Video - How to Replace a Disk on an Sun Server X4-8 & Oracle Server X5-8 (02:26)

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED:
No special skills required, Customer Replaceable Unit (CRU) procedure

TIME ESTIMATE: 30 minutes

TASK COMPLEXITY: 0

FIELD ENGINEER/ADMINISTRATOR INSTRUCTIONS:

PROBLEM OVERVIEW: A Sun Server X4-8, Oracle Server X5-8 HDD needs replacement

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :

The disk could be replaced with server online

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

Reference Doc:
Sun Server X4-8 Server Service Manual
http://docs.oracle.com/cd/E40591_01/html/E40317/index.html

Oracle Server X5-8 Server Service Manual
http://docs.oracle.com/cd/E56301_01/html/E56311/index.html

Hard Drive Designation
The Sun Server X4-8 & Oracle Server X5-8 can support up to eight hard drives. The hard drive slots are arranged along the rear upper SMOD face of the server in two rows of four slots. The slots are labeled HDD 0 to HDD 7 right to left. The bottom row consists of slots HDD 0, 2, 4, and HDD 6. The top row consists of slots HDD 1, 3, 5, and HDD 7.
http://docs.oracle.com/cd/E40591_01/html/E40317/gnsch.html#XFESMgnsgj

How to Remove a Hard Drive

Note: The hard drives in the Sun Server X4-8 are hot-swap components.

Caution If you are removing more than one HDD and not replacing the drives, label each HDD to indicate its slot. Drives must be installed in their
original slot.

1. To unlock the handle on the front of the hard drive assembly, push the handle release button.
This action causes the handle to unlock and spring open.

2. To remove the hard drive, rotate the handle to it's fully open position and pull the drive out of the server using the handle.

Note - Do not remove the HDD from the XL bracket assembly.

=============================================================================
Caution - Airflow and temperature control related issues. Do not leave a hard drive slot unoccupied. Hard drive slots must contain either a drive or a HDD filler.
Caution - Possible component damage. The handle does not extend to a 90-degree angle. Do not extend the handle beyond its limitation.
=============================================================================

How to Install a Hard Drive

1. Press the lever release button on the front of the hard drive carrier and extend the lever to its fully open position.

2. Slide the hard drive carrier assembly into the slot until it stops. Do not push the drive into the slot any farther.

3. To install the hard drive, close the lever until it locks and is flush with the front of the carrier.
This action pushes the hard drive carrier assembly into the slot and engages the connector on the hard drive with the connector on the hard drive backplane.

How to verify the Disk is working properly.

Log in ILOM to confirm if disk status is working properly.

Sample

-> show /SYS/HDD0

/SYS/HDD0
Properties:
        type = Hard Disk
        ipmi_name = HDD0

/SYS/HDD0/PRSNT
Properties:
        type = Entity Presence
        ipmi_name = HDD0/PRSNT
        class = Discrete Sensor
        value = Present
        alarm_status = cleared

/SYS/HDD0/SERVICE
Properties:
        type = Indicator
        ipmi_name = HDD0/SERVICE
        value = Off

/SYS/HDD0/OK2RM
Properties:
        type = Indicator
        ipmi_name = HDD0/OK2RM
        value = Off

Check ILOM event log to see if any error related HDDs.

-> show /SP/faultmgmt
-> show /SP/logs/event/list

Check if the HDD is working normal from LSI SGX-SAS6-R-INT-Z RAID controller.

For LSI SGX-SAS6-R-INT-Z(6Gbps SAS-2 RAID PCI Express HBA) controller.

1. Power On system
During boot up a message is displayed that gives you the option to press CTRL+H to access the WebBIOS configuration utility.

2. Press CTRL+H to access the WebBIOS utility.
The Adapter Selection screen is displayed.

3. Use the Tab key to navigate to the adapter that you want, and press Enter.

4. Use the Tab key to navigate to the Start button, and press Enter.
The MegaRAID BIOS Config Utility Virtual Configuration screen is displayed.

5. In the navigational menu on the left, use the Tab key to navigate to the Virtual Drives menu option, and press Enter.
The MegaRAID BIOS Config Utility Virtual Drives screen is displayed.

6. Check if all Drives show Optimal.

7. Exit the utility by using the Back button to return to the main menu, navigating to the Exit menu option, and pressing Enter.

For the Oracle Server X5-8 the Aspen HBA is used:

For LSI (8-port 12Gbps SAS-3 Internal RAID HBA) controller.

Similar to the above for Niwot, you would use CTRL+R to access the WebBIOS configuration utility for the Aspen HBA.

Check if all HDDs are working normal on Solaris environment.

1. Use format command to check HDD status

# format
Searching for disks...done

AVAILABLE DISK SELECTIONS:
0. c0t0d0 <DEFAULT cyl 36348 alt 2 hd 255 sec 63>
/pci@0,0/pci8086,e08@3/pci1000,9263@0/sd@0,0

2. Use iostat command to check HDD status

# iostat -E
sd1 Soft Errors: 0 Hard Errors: 0 Transport Errors: 0
Vendor: LSI Product: MR9262-8i Revision: 2.90 Serial No: Size: 399.00GB <398999348736 bytes>
Media Error: 0 Device Not Ready: 0 No Device: 0 Recoverable: 0
Illegal Request: 2 Predictive Failure Analysis: 0

3. Use cfgadm command to check HDD connection

# cfgadm -alv
Ap_Id Receptacle Occupant Condition Information
When Type Busy Phys_Id
c0 connected configured unknown
unavailable scsi-bus n /pci@0,0/pci8086,e08@3/pci1000,9263@0:scsi
c0::dsk/c0t0d0 connected configured unknown LSI MR9262-8i

4. Check /var/adm/message file if any warning/error related HDD

For other OS, please follow related docs to check if HDD is working normal

Linux:
How to Check for Linux Platform Disk Errors and Online/Offline Status (Doc ID 1002936.1)

Windows:
How to Check for Windows platform disk errors and online/offline status (Doc ID 1011590.1)

For Niwot controller, please check

Sun Storage 6 Gb SAS REM RAID HBA Installation Guide For HBA Models SGX-SAS6-R-REM-Z and SG-SAS6-R-REM-Z
http://docs.oracle.com/cd/E19418-01/index.html

For Erie RAID controller, please check

Sun Storage 6 Gb SAS REM HBA Installation Guide For HBA Models SGX-SAS6-REM-Z and SG-SAS6-REM-Z
http://docs.oracle.com/cd/E19946-01/

MegaCLI and sas2ircu - utility to manage Internal RAID HBA (LSI-Niwot/Erie) (Doc ID 1513610.1)

More information regarding the LSI RAID controller, please check

http://www.lsi.com/sep/Pages/oracle/sas_6gbs_support.aspx

Detailed SVM instructions can be found at http://download.oracle.com/docs/cd/E19253-01/816-4520/troubleshoottasks-96/index.html

See Document 1010946.1 for Detailed Veritas Volume Manager instructions.
See Document 1002753.1 for Detailed ZFS instructions

References

<NOTE:1005530.1> - How To Check for Disk Errors and Online/Offline Status on Oracle Platforms Running Solaris x86
<NOTE:1013107.1> - How to Identify BIOS and Solaris[TM] Hardware RAID Status
<NOTE:1002753.1> - How to Replace a Drive in Solaris[TM] ZFS
<NOTE:1010946.1> - General Guidance for Diagnosis (Disk Failures/Errors) and Replacing Internal Server Disks and JBOD Disks within Solaris
<NOTE:1011590.1> - How to check for Windows platform disk errors and online/offline status
<NOTE:1002936.1> - How To Check for Linux Platform Disk Errors and Online/Offline Status

Attachments

This solution has no attachment