Tekelec HLR Router
 
Tekelec SIP Signaling Router
 
Oracle Communications Diameter Signaling Router (DSR)
 
Tekelec Service Broker
 
Oracle Communications Policy Management
 
Oracle Communications Subscriber Data Management (SDM)
 

PLA-Support>Sun Systems>CommsGBU>Global Signaling Solutions>SN-SND: Tekelec DSR
 

In this Document

Goal

Solution

Instructions

Applies to:

Goal

Submit to your Support Engineer via SR the following BNS Platform Hardware Replacement Template.

Solution

ORACLE TEKELEC BNS PLATFORM HARDWARE TEMPLATE

For Oracle Internal Use Only

Dispatch: refer to Handling Tekelec Parts Only Tasks, https://stbeehive.oracle.com/content/dav/st/GDMI/Public/REFBF136.htm, for specific instructions.

Dispatch please order the following part:

Part Number:
TPD Software Load:
Desired Firmware level (i.e. 2.2.4, 2.2.6, or 2.2.7): 

NOTE: If required place back order at T2 in country or Region T1 for Indirect Countries (Standard Process)
Exceptions:  USA place back order at MOV with return to MOV, India place back order at GUR with return to GUR, Brazil place back order at VAI with return to VAI

Instructions

Review and Populate the following Information based on your specific configuration.

Once you have populated this information please cut/paste this entire template into your Service Request activity notes and inform the Support Engineer (Oracle SR Owner).

SR Number:
Contact for SR:

Shipping Information
Shipping Contact Name:       
Shipping Contact Number:    
Shipping Contact Email Address:      
Complete Shipping Address:
(Please make sure the mailing code, and country are listed clearly)

Attention: (provide customer activity number to accept shipment at site (i.e. RMA # or IWOS))

Product / System Information: (e.g. Policy, SDM, DSR (DSR, SDS, DIH), HLRR, SSR, ServiceBroker)      
Site Location:
System Number:       

Task Information
TPD Software Load:
Desired Firmware level (i.e. 2.2.4, 2.2.6, or 2.2.7):
NOTE: If FW is not specified, then part will be shipped with latest FW revision.

Detail of the Faulty Part
Part Number: 
Serial Number:
Failure Reason or Justification:

Detail of the Main/Parent Part, on which above faulty part is/was installed.
Part Number:
Serial Number: 

This solution has no attachment