Oracle Communications EAGLE Defective Hardware Replacement Template

Asset ID:	1-71-1643365.1
Update Date:	2018-02-12
Keywords:

Solution Type Technical Instruction Sure

Solution 1643365.1 : Oracle Communications EAGLE Defective Hardware Replacement Template

Applies to:

Oracle Communications EAGLE (Software) - Version EAGLE 3x.x and later
Oracle Communications EAGLE (Hardware) - Version EAGLE 3x.x and later
Information in this document applies to any platform.

Goal

If a Field Service Task is required, complete the form below and attach all capture and log files.

Send the completed template to the MOS Service Request Owner by creating a Service Request note that includes this information.

Solution

ORACLE TEKELEC (non Tekserver) TEMPLATE

For Oracle Internal Use Only

Dispatch: refer to Handling Tekelec Parts Only Tasks, https://stbeehive.oracle.com/content/dav/st/GDMI/Public/REFBF136.htm, for specific instructions.

Dispatch please order the following part:

NOTE: If required place back order at T2 in country or Region T1 for Indirect Countries(Standard Process)
Exceptions: USA place back order at MOV with return to MOV, India place back order at GUR with return to GUR, Brazil place back order at VAI with return to VAI

For Customer Use Only

Instructions:
Review and Populate the following Information based on your specific configuration.

Please cut/paste this entire template below into your Service Request activity notes and fill in or complete the attachment and attach it to your SR. Once completed, inform the Support Engineer (Oracle SR Owner).

SR Number:
Contact for SR:

Shipping Information
Shipping Contact Name:
Shipping Contact Number:
Shipping Contact Email Address:
Complete Shipping Address:
(Please make sure the mailing code, and country are listed clearly)

Product / System Information
Serial Number:
Tekelec Part Number/Revision/Serial Number:
Software Version:
Failure Location: Frame/Shelf/Slot:
Hardware Failure?
Intermittent Failure?
Were more than 4 links impacted by the card failure?
If yes, please provide outage start and end dates & times (Start/End Times):

Was the faulty card replaced with an onsite spare?
Was this card newly installed in the past 5 days?
What other troubleshooting steps were taken?

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