Oracle Communications Performance Intelligence Center (PIC) Defective Hardware Replacement Template

Asset ID:	1-71-1643360.1
Update Date:	2015-05-04
Keywords:

Solution Type Technical Instruction Sure

Solution 1643360.1 : Oracle Communications Performance Intelligence Center (PIC) Defective Hardware Replacement Template

Applies to:

Oracle Communications Performance Intelligence Center (PIC) Hardware - Version 4.1 and later
Information in this document applies to any platform.

Goal

Submit to your Support Engineer via SR the following Oracle Communications Performance Intelligence Center (PIC) Defective Hardware Replacement Template

Solution

ORACLE TEKELEC (PIC NEI) TEMPLATE

For Oracle Internal Use Only

Dispatch: refer to Handling Tekelec Parts Only Tasks, https://stbeehive.oracle.com/content/dav/st/GDMI/Public/REFBF136.htm, for specific instructions.

Dispatch please order the following part:

NOTE: If required place back order at T2 in country or Region T1 for Indirect Countries (Standard Process)
Exceptions: USA place back order at MOV with return to MOV, India place back order at GUR with return to GUR, Brazil place back order at VAI with return to VAI

Instructions:
Review and Populate the following Information based on your specific configuration.

Once you have populated this information please cut/paste this entire template into your Service Request activity notes and inform the Support Engineer (Oracle SR Owner).

SR Number:
Contact for SR:

Shipping Information
Shipping Contact Name:
Shipping Contact Number:
Shipping Contact Email Address:
Complete Shipping Address:
(Please make sure the mailing code, and country are listed clearly)

Product / System Information: (e.g. IMF, PMF. etc)
Site Location:
System Number:

Task Information
Software Load:

TPD Level:

Firmware Level Desired:

Detail of the Faulty Part
Part Number
Serial Number:
Failure Reason or Justification:

Detail of the Main/Parent Part, on which above faulty part is/was installed.
Part Number
Serial Number:

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