Oracle Communications LSMS, ELAP, EPAP, ECAP Defective Hardware Replacement Template

Asset ID:	1-71-1643317.1
Update Date:	2017-07-03
Keywords:

Solution Type Technical Instruction Sure

Solution 1643317.1 : Oracle Communications LSMS, ELAP, EPAP, ECAP Defective Hardware Replacement Template

Applies to:

Oracle Communications EAGLE (Software) - Version EAGLE 3x.x and later
Oracle Communications EAGLE (Hardware) - Version ELAP 9.0 to ELAP 9.0 [Release ELAP 9.0]
Information in this document applies to any platform.

Goal

Use this template to provide this information to your Support Engineer via the appropriate SR

Solution

ORACLE TEKELEC (Tekserver) TEMPLATE:

For Oracle Internal Use ONLY

Dispatch: refer to Handling Tekelec Parts Only Tasks, https://stbeehive.oracle.com/content/dav/st/GDMI/Public/REFBF136.htm, for specific instructions.

Dispatch please order the following parts:

Place back order at T2 in country or Region T1 for Indirect Countries (Standard Process)
Exceptions: USA place back order at MOV with return to MOV, India place back order at GUR with return to GUR, Brazil place back order at VAI with return to VAI

Instructions:
Review and Populate the following Information based on your specific configuration.

Once you have populated this information please cut/paste this entire template into your Service Request activity notes and inform the Support Engineer (Oracle SR Owner).

SR Number:
Contact for SR:

Shipping Information
Shipping Contact Name:
Shipping Contact Number:
Shipping Contact Email Address:
Complete Shipping Address:
(Please make sure the mailing code, and country are listed clearly)

Tekserver Task Information
Application Load: (e.g. 1.0.0-x.x.x)
TPD Load: (e.g. 2.0.0-x.x.x)

Type of Server: (e.g. ECAP, ELAP, IMF)
Server Location: (e.g. Server 1A, 2A, 3A)
For IMF/PMF/ ECAP Port Switch (e.g. 24 or 48 port)

Detailed Problem Description:

Tekserver Part Number: 870-1893-03
Tekserver Revision: K
Tekserver Serial Number: (e.g. TSxxxxxxxxx)

A - Hard Drive Part Number: (e.g. 870-2787-xx)
A - Hard Drive Revision: (e.g. Rev A, B, C)
A - Hard Drive Serial Number: (e.g. 00xxxxxxxx)

B - Hard Drive Part Number: (e.g. 870-2787-xx)
B - Hard Drive Revision: (e.g. Rev A, B, C)
B - Hard Drive Serial Number: (e.g. 00xxxxxxxx)

Tekserver Task Information Continued

PCI Card Part Number: (e.g. 870-2706-xx )
PCI Card Serial Number: (e.g. OExxxxxxxxx)
PCI Card Slot Location: (e.g. Slot 1, 2 )

PCI Card Part Number: (e.g. 870-2706-xx )
PCI Card Serial Number: (e.g. OExxxxxxxxx)
PCI Card Slot Location: (e.g. Slot 1, 2 )

PCI Card Part Number: (e.g. 870-2706-xx )
PCI Card Serial Number: (e.g. OExxxxxxxxx)
PCI Card Slot Location: (e.g. Slot 1, 2 )

Modem Card Part Number: (e.g. 870-2707-xx )
Modem Card Serial Number: (e.g. OExxxxxxxxx)
Modem Card Slot Location: (e.g. Slot 1, 2 )

Quad Serial Card Part Number: (e.g. 870-2708-xx )
Quad Serial Card Serial Number: (e.g. OExxxxxxxxx)
Quad Serial Card Slot Location: (e.g. Slot 1, 2 )

Memory Part Number: (e.g. 870-2833-xx)
Memory Quantity: (e.g. 2 gig, 4 gig)

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