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PLA-Support>Eng Systems>Exadata/ODA/SSC>Oracle Exadata>DB: Exadata_SW_ASR
 

Applies to:

Goal

The Platinum monitoring user needs read write access to the diagnostic directories to create diagnostic packages.  Without this access the agent will not be able to create the diagnostic package and upload it to the associated Service Request (SR).

Note:  This will not impact the automatic SR creation.

Solution

1.  In order for Platinum functionality to automatically upload diagnostic files to SRs, rw permissions (Read and Write) need to be set for the OS group on diag folder and its sub folders.

For example, to set rw permissions on diag folders and sub folders:

Alternately you can use the dcli command to run this command from a compute node to all cells:

2.  The orarom user should be included in any secondary OS groups which own files under diag subdirectory.

For example, run the following command to determine what OS groups own the files in /u01/app/users/usodbms/diag directory:

For the above output, orarom should have asmadmin and oinstall added as secondary groups:

3.  The manifest files under diag folder need to be owned by orarom.

If the files are owned by a different user they need to be deleted.  Manifest files will be recreated automatically when an incident occurs.

For example:  The manifest files marked below in BOLD are not owned by orarom and need to be removed:

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