SL8500 - Actions to Take When this Error Occurs -1302: Failure From Robot Code: 503

Asset ID:	1-71-1619543.1
Update Date:	2018-05-11
Keywords:

Solution Type Technical Instruction Sure

Solution 1619543.1 : SL8500 - Actions to Take When this Error Occurs -1302: Failure From Robot Code: 503 - Robot Needs To Be Inoperative;

Applies to:

Sun StorageTek SL8500 Modular Library System - Version Not Applicable to Not Applicable [Release N/A]
Sun StorageTek SL8500 Modular Library System - Version All Versions and later
Information in this document applies to any platform.

Goal

Actions to Take When this Error Occurs -1302: Failure From Robot Code: 503 - Robot Needs To Be Inoperative

Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE ENGINEER NEED:(IS A SITE ENGINEER AVAILABLE?)
Oracle/Storagetek SL8500 Library Knowledge

TASK COMPLEXITY: 2

TIME ESTIMATE: 120 minutes

FIELD ENGINEER INSTRUCTIONS

PROBLEM OVERVIEW: Robot is not functional

CONFIRM THE FAULT BY CHECKING: Check status of robotic hand using SL Console

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? : The library can remain in a online state but the robot should be in a offline state.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:
- If robot is behind service safety door, engage the SSD and visually inspect the robot hand for stuck cartridge or any other physical anomalies with the tape.

- If the bot is still out on the rail the FE should try and reboot the bot via SLConsole.

-If the reboot is successful then put the robot in a offline state, engage the SSD and perform a visual examination on the robot and cartridge

- If the reboot is not successful then power cycle the rail via the circuit breaker on the HBS module for that rail.

- If the power cycling of the HBS module returns the bot to a online state then put the bot offline via SLConsole
- Run SL Console non disruptive Self Test diagnostic to check functionality.

-If the bot passes the self test return it to online operations and monitor for 30 minutes

-If it does not pass the robot diagnostic self test then replace FRU

Review error logs to understand actual robotic failure.

Should Robot need to be replaced, Refer to KB SL8500 - How to Remove and Replace a Non-Functional Robot in a Rotational CAP Library:ATR:187:2 (Doc ID 1305969.1)

Refer to the SL8500 Service Manual for the complete instructions, including pictures, cautions and notes for the removal and replacement of the robot.

Note: (Mar-2018) SL8500 - How to Inspect the Handbot Lower Extension Plate and Prevent Damaging Replacement HandBot (Doc ID 1496902.1)

CONFIRM THE FIX BY: Checking status of robotic hand using SL Console.

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE: None.. After robot recovery process has been completed the library will be back to a fully functional state

PARTS NOTE: Refer to the Full Components List for SL8500

ADDITIONAL COMMENTS: Location of Service Manual http://amomv0115.us.oracle.com/archive/cd_ns/E23728_17/index.html

References

<NOTE:1307534.1> - SL3000/SL8500 - How to Collect Log Snapshot From SL8500 or SL3000 Library
<NOTE:1296082.1> - SL3000/SL8500 - Error 3337 or 3357 - Unable to Load Cartridge - How to Inspect a Cartridge for Damage

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