Acme Packet 6300
 

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Goal

Solution

Oracle Confidential INTERNAL - Do not distribute to customer (OracleConfidential).
Reason: First review

Applies to:

Goal

How to replace a Acme Packet 6300 chassis.

Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED?:
Acme Packet 6100/6300 Training.

TIME ESTIMATE: 90 minutes

TASK COMPLEXITY: 4

FIELD ENGINEER/ADMINISTRATOR INSTRUCTIONS:

PROBLEM OVERVIEW: Acme Packet 6300 Chassis Replacement

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :

A data backup is not a prerequisite, but is a wise precaution.

If the system is still up and functioning, customer should perform an orderly and graceful shutdown of applications, OS and logically removing the Acme Packet 6300 system from the network.  Then power off the server and remove the power cords and all other cabling from the system.

Animation videos are available to demonstrate the chassis replacement process for this server. Please refer to the following links:  (TBC - no Lab system available yet to make the video cap)

Please also refer to the "link" detailed instruction on chassis replacement.

Note 1: The replacement chassis does not contain a storage device (HDD).  These item will need to be removed from the failed unit and installed into the replacement chassis.  The HDD device is located in the upper left corner on the back of the unit, secured by two captive screws, above the console/management ports.

Note 2:Pay special attention on configuration of initial product. Based on the original order the device can be equipped with one NIU card (usually located in slot0) and one or two transcoding modules (usually located in slot1 or slot2). However, device may be equipped with 2 NIU cards (slots 0 and slot 1) and can be configured with one transcoding card in slot3 or without a transcoding card at all. Please pay special attention of card locations and configure in a like-for-like manner.

WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE?:

1. PRIOR to going on site for Service
   1. Obtain the old and new chassis serial numbers in order to request a new replacement license (if required)
   2. Go to the License Request form at http://www.oracle.com/us/support/licensecodes/acme-packet/index.html to request this replacement license. 
2. Prepare the server for service.
   1. IF you have not already done so, write down the old and new chassis's serial numbers, this will be needed to obtain replacement software/license keys. 
   2. Go to the License Request form at http://www.oracle.com/us/support/licensecodes/acme-packet/index.html to request this replacement license
   3. Power off the 6300 platform and disconnect all cabling
   4. Remove the screws that secure the platform to the rack
   5. Gently slid the unit forward, out of the rack
   6. Place chassis on an anti-statc pad/workbench
   7. Write down the location of each NIU and/or transcoding cards.  Cards need to be re-installed in the exact location on the replacement chassis
   8. Remove Network Interface Unit (NIU) card(s), Transcoding Module (TSM) and the two power supplies and place aside for insertion into replacement chassis
   9. Using a #1 philips, unscrews the HDD panel and slide it out of the chassis.  Place aside for insertion into the replacement chassis.
   10. Remove the Left/Right mounting rails, located on each side of the unit.

 Replacement procedure

1.  Place the replacement chassis on an ESD approved work surface
2.  Install the Hard Drive (HDD) by sliding the unit in and tightening two captive (#1 philips) screws
3. Install mounting rails
4. Install Network Interface Unit (NIU) and Transcoding Module (TSM) into the appropriate slots (recorded earlier)
5. Install the two Power Supplies into the new chassis that were set aside from earlier

 Install chassis into rack

1. Remove any anti-static measures that were used
2. Slide AP6300 platform back into the rack.
3. Secure unit to the rack by re-installing mounting screws
4. Re-install the power cords and any data cables that were disconnected
5. Power on server. Verify that the Power indicator led light is steady 'On'
6. Verify that the system has successfully initialized and front panel LCD screen shows "Acme Packet NN6300"

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE?:

A: Details on the License Request Process in case this was not obtained previously.

FSE or Legacy customer will need to request a new license key to enable the software to function correctly. License keys are tied to the chassis serial number.

1. Navigate to the following url

http://www.oracle.com/us/support/licensecodes/index.html

2. Select "Request License Codes" located at the top-right side of the web page
3. Fill out the required fields
4. In the "Notes" section, labelled "How can we help you"  Include the following information

- Old and new chassis serial number

 - License Key for existing system

- SR (Service Request) number that was assigned for this issue

- Software name/revision

5. New license keys will be sent within 24 hours

B: Restore the boot image and configuration setting on the replacement system

REFERENCE INFORMATION:

This solution has no attachment